The Financial Brand

DECEMBER 12, 2021

New units will be user-customized, mobile-integrated and more efficient. The post The ATM of the Future Will Be Much More Personalized appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Having bounced back from Covid's hit, ATMs are now changing.

ATM 32

ATM Banking Trends Analysis Trends 32

The Financial Brand

MARCH 29, 2020

With branch access limited and customer questions swelling, mobile chat with the bank's personal bankers has jumped sharply. The post Umpqua’s Human+Digital Platform a Perfect Fit for COVID Challenges appeared first on The Financial Brand.

Branding 37

Branding Mobile Branch Strategies Customer Experience 37

The Financial Brand

AUGUST 30, 2020

Senior executives reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans. The post Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night appeared first on The Financial Brand.

Fintech 33

Fintech ATM Branding Mobile 33

The Financial Brand

MAY 2, 2021

The best way to slow inevitable attrition is to provide viable alternative channels like ATMs, ITMs, online and mobile long before cutting. The post Mitigating The Risks of Branch Closures’ Impact on Attrition appeared first on The Financial Brand.

ATM 28

ATM Branding Mobile Online 28

The Financial Brand

AUGUST 16, 2021

The meaning of 'convenience' evolves as more consumers adopt online and mobile banking but still frequently crave face-to-face meetings. The post TD Bank Retools Branch Network While Beefing Up Digital Investments appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 31

Banking Trends Analysis Meeting Trends 31

The Financial Brand

SEPTEMBER 13, 2021

Less-mobile consumers, new banking channels, changes in staffing models and growth factors that won't be repeated all bode ill for sales. The post 3 Reasons Why Branch Sales Are Suffering (and Could Get Worse) appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 29

Banking Trends Analysis Trends Branding 29

The Financial Brand

FEBRUARY 9, 2020

Shift is powered by Millennials' love of interactive mobile banking tools. The post Digital Overtaking Branches as the Place Consumers Get Advice appeared first on The Financial Brand. Biggest banks have clear edge over regionals, consumer study shows.

Millennials 33

Millennials Regional Study Tools 33

The Financial Brand

APRIL 21, 2020

With mobile banking soaring, the answer should be 'Yes.' appeared first on The Financial Brand. But the experiences of three institutions reveals a different result. The post Will Pandemic Give Digital-Only Financial Institutions a Big Win?

Branding 32

Branding Mobile Branch Strategies Customer Experience 32

The Financial Brand

DECEMBER 20, 2020

Four steps could help make online and mobile sales easier for consumers and businesses and not dependent on branches. The post Banking Self-Assessment: Our Digital Sales Efforts Still Aren’t Working appeared first on The Financial Brand.

Branding 24

Branding Mobile Online Branch Strategies 24

The Financial Brand

JANUARY 27, 2020

The latest thinking on consumer banking delivery decisions from branching to mobile to Google checking from Chase, Bank of America and Citi. Banks Set Branch and Tech Plans for Year Ahead appeared first on The Financial Brand. The post Big Three U.S.

America 28

America Google Branding Mobile 28

The Financial Brand

JANUARY 31, 2022

As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences. The post The Future Role of Branches Is More Uncertain Than Ever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

The Financial Brand

JUNE 10, 2018

Findings from new research disprove the theory that people would prefer to do all their banking digitally, if only the experience in online and mobile channels was better. The post New Study Shatters Myth That Digital Channels Are Killing Branches appeared first on The Financial Brand.

Study 29

Study Branding Mobile Online 29

The Financial Brand

OCTOBER 7, 2019

Mobile all the time isn't what every consumer wants. The post Remaking Relevance of Brick & Mortar Banking in the Digital Age appeared first on The Financial Brand. Face-to-face interaction, backed by digital, helps differentiate traditional providers.

Branding 21

Branding Mobile Branch Strategies Strategy 21

The Financial Brand

MARCH 8, 2021

Bank Branches Could Be Shuttered by 2034 appeared first on The Financial Brand. Consumer data supports the trend, but also highlights online bank weak spots. The post Research Predicts All U.S.

Trends 42

Trends Branding Online Data 42

The Financial Brand

JANUARY 27, 2020

The latest thinking on consumer banking delivery decisions from branching to mobile to Google checking from Chase, Bank of America and Citi. Banks Set Branch and Tech Plans for Year Ahead appeared first on The Financial Brand. The post Big Three U.S.

America 15

America Google Branding Mobile 15

The Financial Brand

FEBRUARY 7, 2021

The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand. But they overlook a midwestern institution that gives away little to the megabanks in retail banking.

Regional 40

Regional Branding Retail Branch Strategies 40

The Financial Brand

JULY 9, 2020

Impacted by cash issues and branch closures, ATMs have been on a COVID rollercoaster. The post The Future of ATMs in Banking appeared first on The Financial Brand. New units have less touch, greater functionality.

ATM 43

ATM Branding Branch Strategies Strategy 43

The Financial Brand

NOVEMBER 3, 2020

The post Digital Wellness Tools Embraced by Financially Stressed Consumers appeared first on The Financial Brand. Fintech apps now face stiffer competition as large financial institutions have upped their game. But will the rest of the industry keep pace?

Tools 39

Tools Branding Fintech Industry 39

The Financial Brand

OCTOBER 21, 2020

Branch traditionalists' may have gotten more digital channel mojo during the pandemic, but many would happily return to the 'old normal.'. The post Rethinking Branch Networks Without Killing Sales or Jeopardizing Growth appeared first on The Financial Brand.

Branding 40

Branding Branch Strategies Customer Experience Strategy 40

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Whether or not ITMs make sense for an FI depends on the institution’s retail/branch strategy, market opportunities, and current staffing levels.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Whether or not ITMs make sense for an FI depends on the institution’s retail/branch strategy, market opportunities, and current staffing levels.

Video 60

Video Strategy Branch Strategies ATM 60

The Financial Brand

OCTOBER 8, 2020

The post Inside the Strategy Behind BofA’s Digital Life Planning App appeared first on The Financial Brand. Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0, a digital app tightly tied to in-person experience.

Strategy 39

Strategy America Branding Retail 39

The Financial Brand

DECEMBER 13, 2020

Capital One's bold digital play rockets it up the CX satisfaction chart, but Chase and PNC come close using a mix of digital and branches. The post Satisfaction Cheat Sheet: How the Best Banks Earn High Scores appeared first on The Financial Brand.

Capital 35

Capital Branding Branch Strategies Customer Experience 35

The Financial Brand

JULY 23, 2018

As digital and mobile banking experiences improve, the lack of integrated platforms and shared insight puts branch offices at a disadvantage. The post Digital Banking Leaves Most Branch Experiences in Dark Ages appeared first on The Financial Brand.

Digital Banking 16

Digital Banking Branding Mobile Branch Strategies 16

The Financial Brand

AUGUST 12, 2020

Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations. The post How the Appointment Economy Is Changing the Retail Banking Experience appeared first on The Financial Brand.

Retail 29

Retail Branding Branch Strategies Customer Experience 29