The Financial Brand

APRIL 21, 2020

With mobile banking soaring, the answer should be 'Yes.' But the experiences of three institutions reveals a different result. appeared first on The Financial Brand. The post Will Pandemic Give Digital-Only Financial Institutions a Big Win?

Branding 32

Branding Mobile Branch Strategies Customer Experience 32

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Customer Transition. ITMs change the customer experience, and resistance to change needs to be factored into this equation.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Customer Transition. ITMs change the customer experience, and resistance to change needs to be factored into this equation.

Video 60

Video Strategy Branch Strategies ATM 60

The Financial Brand

JANUARY 31, 2022

As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences. The post The Future Role of Branches Is More Uncertain Than Ever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

The Financial Brand

FEBRUARY 7, 2021

The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand. But they overlook a midwestern institution that gives away little to the megabanks in retail banking.

Regional 40

Regional Branding Retail Branch Strategies 40

The Financial Brand

NOVEMBER 3, 2020

The post Digital Wellness Tools Embraced by Financially Stressed Consumers appeared first on The Financial Brand. Fintech apps now face stiffer competition as large financial institutions have upped their game. But will the rest of the industry keep pace?

Tools 39

Tools Branding Fintech Industry 39

The Financial Brand

OCTOBER 21, 2020

Branch traditionalists' may have gotten more digital channel mojo during the pandemic, but many would happily return to the 'old normal.'. The post Rethinking Branch Networks Without Killing Sales or Jeopardizing Growth appeared first on The Financial Brand.

Branding 40

Branding Branch Strategies Customer Experience Strategy 40

The Financial Brand

OCTOBER 8, 2020

a digital app tightly tied to in-person experience. The post Inside the Strategy Behind BofA’s Digital Life Planning App appeared first on The Financial Brand. Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0,

Strategy 39

Strategy America Branding Retail 39

The Financial Brand

DECEMBER 13, 2020

Capital One's bold digital play rockets it up the CX satisfaction chart, but Chase and PNC come close using a mix of digital and branches. The post Satisfaction Cheat Sheet: How the Best Banks Earn High Scores appeared first on The Financial Brand.

Capital 35

Capital Branding Branch Strategies Customer Experience 35

The Financial Brand

AUGUST 12, 2020

Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations. The post How the Appointment Economy Is Changing the Retail Banking Experience appeared first on The Financial Brand.

Retail 28

Retail Branding Branch Strategies Customer Experience 28