PYMNTS

MAY 1, 2020

“Quite the contrary,” says Bob Brennan, chairman of the National Expansion Council and one of the directors of a nonprofit organization called Entrepreneurship for All (EforAll) based in Boston, Massachusetts. “I They don’t have VC funds. They know they need to make their dreams work right now, not a year from now.”.

Community 148

Community Massachusetts Boston social media 148

PYMNTS

FEBRUARY 11, 2019

In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. percent — said ordering products and services through social media was a motivation for innovation.

Innovation 166

Innovation Retail social media Apple 166

PYMNTS

MARCH 17, 2020

With all due respect and apologies, a triple whammy was served up in Boston today: Tom Brady is leaving the New England Patriots, the coronavirus has shuttered bars on St. Brady announced on social media that he won’t re-sign with the Pats for the 2020 season after 20 years with the team, although he didn’t say where he’ll play instead.

Branding 146

Branding Kansas City Kansas social media 146

PYMNTS

SEPTEMBER 28, 2019

It feels a lot more like play than work,” Lisa Kelly-Croswell, the chief human resources officer at Boston Medical Center, noted of the program. Boston Med has offered Sleepio since 2016. The user and the advanced bot work through a series of six weekly online sessions aimed at healing “broken sleep,” according to Sleepio. “It

Boston 145

Boston Study Maine social media 145

Independent Banker

SEPTEMBER 30, 2021

If you want to develop trust on social media, you need to be there when your customers need you.”. Use social media to build trust. Here are her tips for building trust on social media: 1. Hill rarely uses social posts to highlight bank products or services. That makes building the trust easier.” —Ed

Community 139

Community Community Bank social media Security 139

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). Learn more about Cisco Collaboration Solutions.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Independent Banker

MARCH 15, 2015

But consumer visits to branches have been declining at a pace of 5 to 10 percent a year for all financial institutions alike, says Bob Meara, financial retail service analyst for the Celent, a Boston research and consulting firm. Bank of America has more than a dozen employees charged with handling social media monitoring and responses.

Community Bank 70

Community Bank Community Operations Retail 70