PYMNTS

FEBRUARY 11, 2019

In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. percent — said ordering products and services through social media was a motivation for innovation. Just under half — or 45.9

Innovation 166

Innovation Retail social media Apple 166

PYMNTS

SEPTEMBER 28, 2019

The pods set up shop in places where the nap-needing tend to gather – university campuses and office spaces being their two main sweet spots – and offer the chance to book a 20-minute to two-hour nap online or on mobile with a few clicks or taps. Boston Med has offered Sleepio since 2016. But does it really work?

Boston 145

Boston Study Maine social media 145

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 48

Customer Experience Retail San Diego Study 48

Independent Banker

MARCH 15, 2015

But does that same retail service trend, driven by the near ubiquity of online and mobile technology, really apply to the relationship-driven model of community banks? Bank of America has more than a dozen employees charged with handling social media monitoring and responses. However, Cornerstone Advisors Inc.—a

Community Bank 70

Community Bank Community Operations Retail 70

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. With much banking moving online or to smartphones, interactions with customers can be less frequent. Use social media to build trust. Focus on community.

Community 139

Community Community Bank social media Security 139

William Mills

MAY 11, 2016

If you have a large retail investor base, and no resources to interact with them, then perhaps there some value? ^SR. Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. The account has a tie into social media and sharing. Retail for a piece.

Video 40

Video Mobile social media Analytics 40