PYMNTS

FEBRUARY 21, 2017

Research from Boston Retail Partners (BRP) and Manhattan Associates shows that while 70 percent of surveyed North American retailers understand the importance of personalization and are putting it at the top of their objectives list in 2017, many don’t have any actual plans to put the wheels in motion for a few years out.

Retail 109

Retail social media Survey Customer Experience 109

PYMNTS

SEPTEMBER 19, 2016

Years later, when he found an opportunity to open the restaurant’s first franchise, D’Alessio was ecstatic about bringing the taste he loved during his college days to Boston. The restaurant brought falafel to Boston in a whole new style. as an 18-year-old George Washington University student. Much like Washington, D.C.,

Maine 100

Maine Boston social media Washington 100

PYMNTS

APRIL 22, 2020

billion deal on Tuesday (April 21) for a minority stake in Indian telecom startup Reliance Jio, giving the social media giant a larger foothold in the region. Maven had already began winding down the number of cities in which it operated, shutting down in major markets like Boston, Chicago and New York City. Facebook Closes $5.7B

New York City 132

New York City social media Boston Chicago 132

PYMNTS

MAY 1, 2020

“Quite the contrary,” says Bob Brennan, chairman of the National Expansion Council and one of the directors of a nonprofit organization called Entrepreneurship for All (EforAll) based in Boston, Massachusetts. “I They don’t have VC funds. Its accelerator is a year-long program offered twice a year at no cost to participants.

Community 148

Community Massachusetts Boston social media 148

PYMNTS

FEBRUARY 11, 2019

In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. percent — said ordering products and services through social media was a motivation for innovation.

Innovation 166

Innovation Retail social media Apple 166

PYMNTS

APRIL 9, 2020

According to Boston Retail Partners , 63 percent of retail personnel can’t identify customers prior to checkout. What was known as a “nice to have” practice pre-COVID-19 has now become a way to keep a valuable channel open as non-essential stores are mandated to keep their physical locations closed amid the coronavirus pandemic.

Retail 130

Retail Video social media Boston 130

PYMNTS

MARCH 14, 2020

The phrase has since been uttered quite a few times, by many, many sports luminaries: Magic Johnson, Nancy Kerrigan, Michael Jordan, Kareem Abdul-Jabbar, the 2004 World Series Boston Red Sox. Americans are brave people. Strong people. People who (mostly) have Prime accounts and the will to think outside of the box when they can’t go out.

social media 186

social media Samoa Denver Video 186

PYMNTS

SEPTEMBER 23, 2020

On March 24, on what would have usually been a busy day at the start of spring, the state ordered all nonessential retail shops on the green to shut down, as the pandemic crept its way north from New York City and south from Boston. Burns has been more focused on social media.

Connecticut 182

Connecticut New York City Community social media 182

PYMNTS

AUGUST 24, 2019

Bundled sports broadcast packages, social media and high-definition televisions allow them to enjoy games from the comfort of their living rooms. For the 2019 NFL season – PYMNTS is based in Boston, so Go Pats! – Attendance at NFL games declined from approximately 17.8 million people in 2016 to 17.2

Payments 161

Payments social media Mobile Seattle 161

PYMNTS

JULY 31, 2019

Social media was largely considered more friend than foe, most consumers still used passcodes instead of fingerprints to open their mobile devices, and Tom Brady was merely a great athlete instead of the fountain-of-youth demi-god he is today (PYMNTS is based in Boston, so just go with us on that one).

Industry 110

Industry social media New York City Retail 110

PYMNTS

JANUARY 31, 2017

Kenmore Square, Boston will activate what it calls a “customized digital Big Mac ATM.” Vince Spadea, a McDonald’s franchisee, was quoted by The Boston Globe as saying, “It’s really just a fun way to be modern and progressive. That’s right. McDonald’s got its hands on a vending machine. Tomorrow (Jan. Between 11 a.m.

ATM 100

ATM Boston social media Retail 100

PYMNTS

SEPTEMBER 28, 2019

It feels a lot more like play than work,” Lisa Kelly-Croswell, the chief human resources officer at Boston Medical Center, noted of the program. Boston Med has offered Sleepio since 2016. Boston Medical, for example, has had about 3,000 people start the program since it became available in 2016, but have only had about 350 finish it.

Boston 145

Boston Study Maine social media 145

PYMNTS

JULY 31, 2019

Social media was largely considered more friend than foe, most consumers still used passcodes instead of fingerprints to open their mobile devices, and Tom Brady was merely a great athlete instead of the fountain-of-youth demi-god he is today (PYMNTS is based in Boston, so just go with us on that one).

Industry 100

Industry social media New York City Retail 100

PYMNTS

MARCH 17, 2020

With all due respect and apologies, a triple whammy was served up in Boston today: Tom Brady is leaving the New England Patriots, the coronavirus has shuttered bars on St. Brady announced on social media that he won’t re-sign with the Pats for the 2020 season after 20 years with the team, although he didn’t say where he’ll play instead.

Branding 146

Branding Kansas City Kansas social media 146

PYMNTS

JULY 21, 2017

Even as consumer expectation rises, a mere 25 percent of retailers are confident that they’re meeting the omnichannel demands of the retail industry, according to Boston Retail Partner research. In consumer news this week, we’ve learned that Generation Z-ers are most influenced by social media when it comes to purchasing decisions.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

JUNE 9, 2017

The new app is powered by LevelUp , a mobile payments platform created by Boston startup SCVNGR and the force behind PYMNTS’ mobile order-ahead tracker. The company is also dedicated to live and digital interface with its customers, with a robust social media presence and a highly engaged following that exploded around spring 2016.

social media 109

social media Mobile Boston Payments 109

PYMNTS

DECEMBER 21, 2016

Germany- and Boston-based Spreadshirt uses data, analytics and even social media information to build a product and spread news among communities while printing more than 3.6 Globally, the company has more than 500 employees spread between Leipzig; Boston; Henderson, Nev.; million items last year. “[Our Greensburg, Penn.;

Data 100

Data Boston Community social media 100

PYMNTS

MARCH 9, 2020

The model for the DineVite online and mobile app is actually similar to social media. As the year rolls on he expects to launch in Seattle, Los Angeles, San Francisco, Austin, Dallas, Houston, Chicago, Boston and Miami. They decide how to extend selected discounts, when to offer them and who to offer them to.

Miami 130

Miami Los Angeles Austin South Carolina 130

PYMNTS

APRIL 29, 2017

The drink was so popular it often sold out, and baristas took to social media tearfully begging people to stop ordering it. So in some sense, it is not surprising that the team at Boston Dynamics chose a dog to be their robotic delivery beast. No one would say A, and no one who didn’t work for Boston Dynamics would say B.

Boston 108

Boston social media Washington Retail 108

PYMNTS

JANUARY 27, 2017

Digital companies like Amazon have long demonstrated the effectiveness of precision marketing through online and social media, but it’s been impossible for restaurants and retail operating in the brick-and-mortar world to duplicate those capabilities,” said Jain. Because by the numbers, every open quite literally counts.

Los Angeles 100

Los Angeles social media Retail Marketing 100

PYMNTS

APRIL 22, 2019

Thousands descended upon T-Mobile Park stadium in Seattle on March 28 — the earliest opening day in Major League Baseball (MLB) history — to see their home team, the Mariners, take on last year’s World Series champions, the Boston Red Sox. Attendance at NFL games declined from approximately 17.8 million people in 2016 to 17.2

Seattle 122

Seattle social media Boston National 122

PYMNTS

JULY 21, 2018

And while it is easy to mock both on social media – and people have, in abundance – the fact of the matter is that most memorable publicity stunts in history aren’t the ones that went right, but the ones that went pretty wrong, and the history of promotion is littered with far more losers than winners. .”

Boston 101

Boston social media National Marketing 101

William Mills

NOVEMBER 2, 2017

This year’s HubSpot Inbound conference was held at the Boston Convention and Exhibition Center September 25-28. With ninety percent of the information our brain stores being visual, it is important to have clear and high-quality images on social media when promoting content. Video Content is extremely important as well.

Conference 40

Conference social media Tools Video 40

PYMNTS

OCTOBER 20, 2017

Unhappy customers complain to family and friends, or even worse, take to social media and business review sites to air their complaints for the world to see. Aloft Hotel — Boston Seaport & Santa Clara, California. Last December, 10 rooms at the Aloft Hotel in Boston’s Seaport got smart.

Las Vegas 108

Las Vegas Los Angeles Hawaii California 108

PYMNTS

MARCH 17, 2017

And on the whole, the Innovation Awards Gala at Boston’s famous Fenway Park didn’t quite have the “wrong card” drama that came included with the Oscars this year — but we are inclined to view that as a feature, not a bug. Developing those technologies of the future. And when they do, we’ll be back next year — to reward their efforts again.

Innovation 175

Innovation Payments social media America 175

PYMNTS

APRIL 16, 2018

That putting what is now the inevitable regulatory screws to social media platforms will impose unwieldly compliance costs on every player, making it harder for new players to emerge and scale, and thereby strengthening Facebook’s position. Why has the weather been so crappy for the Boston Marathon for the last 10 years?

Google 121

Google Data social media Branding 121

PYMNTS

JULY 9, 2016

Spring is about renewal, the holiday season is about family and friends, and later winter (in Boston, anyway) is filled with the gnawing anxiety that it might never ever get above 40 degrees Fahrenheit again. Every season has a certain defining characteristic. Which is not to say that others have not tried.

United States 101

United States National New York Data 101

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 48

Customer Experience Retail San Diego Study 48

Independent Banker

MARCH 15, 2015

But consumer visits to branches have been declining at a pace of 5 to 10 percent a year for all financial institutions alike, says Bob Meara, financial retail service analyst for the Celent, a Boston research and consulting firm. Bank of America has more than a dozen employees charged with handling social media monitoring and responses.

Community Bank 70

Community Bank Community Operations Retail 70

PYMNTS

FEBRUARY 15, 2020

Designers, models, fashionistas and social media luminaries descended on the city for a series of shows by the biggest names in design, aiming to let the world know what will be “in” this year, and what is “out.” In many ways, 2020’s version of New York Fashion Week was much like any other year.

New York 177

New York social media Los Angeles Trends 177

Independent Banker

SEPTEMBER 30, 2021

If you want to develop trust on social media, you need to be there when your customers need you.”. Use social media to build trust. Here are her tips for building trust on social media: 1. Hill rarely uses social posts to highlight bank products or services. That makes building the trust easier.” —Ed

Community 139

Community Community Bank social media Security 139

PYMNTS

MARCH 8, 2017

In this week’s episode of The Matchmaker Is In series, Bolus joined host Karen Webster to discuss how Boston-based VocoLife is matching these two sides together through the use of curation and dynamic rewards. Many of the restaurants in Boston or across the U.S. 9 Park, which is certainly one of the best restaurants here in Boston.

Millennials 101

Millennials Boston social media Groups 101

CB Insights

AUGUST 2, 2018

US consumers aged 18+ make an average of 70 payments per month, with debit cards accounting for 32% of those purchases, according to a 2017 study by the Boston Fed. Encouraging social media-like interactions could help increase stickiness and card usage. Upon opening the app, customers receive a prompt to preorder the card.

Cards 71

Cards Fintech UX Strategy 71

Fintech Labs Insights

APRIL 30, 2015

HQ: Boston, Massachusetts. Payments via social media. Tags: Payments, mobile, social, Facebook, Startup Chile (investor). There were two jumbo rounds: $50 million to cryptocurrency startup Circle and $30 million to multiple Finovate Best of Show winner MX (formerly Money Desktop). Digital currency provider.

Las Vegas 12

Las Vegas Company North Carolina Fintech 12

Celent Banking

MARCH 28, 2017

Over the past few weeks we have been previewing various content themes we will be discussing at our Insight and Innovation Day in Boston on April 4th. See you in Boston! I would like to finish this series of posts by looking at the new Model Bank category we introduced this year – Emerging Innovation.

Innovation 100

Innovation Boston blockchain social media 100

PYMNTS

JULY 27, 2019

Similar things can be said of Burger King’s attempt to introduce boxes that matched customers’ moods: It drummed up more negative attention than positive in the social media world, but it got people interested in the product. But they didn’t. They promptly called in law enforcement.

Marketing 202

Marketing Boston Training social media 202