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Post And Parcel Missing Out On Digitization, Says Accenture

PYMNTS

“This growth and competition will force post and parcel organizations to become more digital to create the agility and flexibility they will need. And those same digital capabilities will be essential to creating the growth they’ll need to achieve high performance.”. For instance, the U.S.

Big Data 100
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15 Twitter accounts every bank executive should follow

Abrigo

2) @GonzoBanker – Cornerstone Advisors’ totally opinionated take on technologies, strategies, vendors and “anything else we run across in the trenches of the banking industry.” 10) @CU_Times – Credit Union Times magazine has Tweets on regulatory changes, awards and technology. Learn more here.

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Making omni-channel a reality – Part 5: Ensuring digital works for you

NCR

Today’s range of digital tools offer banks great opportunities to boost the level of service they offer and optimize their costs through effective use of the latest technology. And as more customers become digitally-focused across everything they do, banks must react accordingly in order to meet consumer demands.

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The top 4 trends banks can’t ignore in 2019

Cisco

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Big Data is your mountain and your goldmine. How to deal with Big Data: 1.

Trends 64
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The top 4 trends banks can’t ignore in 2019

Cisco

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Big Data is your mountain and your goldmine. How to deal with Big Data: 1.

Trends 48
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Coronavirus and the Golden Age of AI - Will Lansing Q&A

FICO

AI and Big Data has spawned two new job descriptions: chief analytics officers (CAOs) and chief data officers (CDOs). In general, CAOs are experts in analytics and AI, and how to leverage these technologies to solve a business problem. What differentiates them and where should they find their use in the enterprise?

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What customer complaints can tell you about your experience (and your compliance)

Insights on Business

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase.