article thumbnail

Post And Parcel Missing Out On Digitization, Says Accenture

PYMNTS

“This growth and competition will force post and parcel organizations to become more digital to create the agility and flexibility they will need. And those same digital capabilities will be essential to creating the growth they’ll need to achieve high performance.”.

Big Data 100
article thumbnail

15 Twitter accounts every bank executive should follow

Abrigo

See a similar list for the accounting profession: 15 Twitter accounts every accountant should follow 5) @rajeshkan – Rajesh Kandaswamy, research director at Gartner Group, focuses on mobile banking, mobile and cloud payments, channel convergence, digital strategy, big data analytics and outsourcing. Learn more here.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Making omni-channel a reality – Part 5: Ensuring digital works for you

NCR

However, tackling these problems is vital, as a strong digital strategy plays a vital role in building an effective omni-channel business. From an omni-channel perspective, one of the key benefits of digitization is its ability to greatly improve outcomes for end-users – both employees within the business and customers. .

article thumbnail

The top 4 trends banks can’t ignore in 2019

Cisco

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Big Data is your mountain and your goldmine. And big data isn’t just for the “big” players anymore.

Trends 64
article thumbnail

The top 4 trends banks can’t ignore in 2019

Cisco

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Big Data is your mountain and your goldmine. And big data isn’t just for the “big” players anymore.

Trends 48
article thumbnail

What customer complaints can tell you about your experience (and your compliance)

Insights on Business

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase.

article thumbnail

Coronavirus and the Golden Age of AI - Will Lansing Q&A

FICO

AI and Big Data has spawned two new job descriptions: chief analytics officers (CAOs) and chief data officers (CDOs). As the global pandemic unfolded, customers embraced all things digital, and companies that didn’t have a good digital strategy rushed in to get things in order. Why this connection?