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15 Twitter accounts every bank executive should follow

Abrigo

3) @JohnRBarlow – John Barlow is president of Barlow Research, which provides market research for commercial banks. His Tweets mix news about middle market, small business and business internet banking with occasional pop culture references. It often Tweets columns tied to breaking news and statistics. Learn more here.

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Post And Parcel Missing Out On Digitization, Says Accenture

PYMNTS

“As the pace of digital change is accelerating daily, last-mile delivery companies will need to leverage digital solutions to remain relevant and competitive in a fast-changing market,” the executive said in a statement. But less than a third told Accenture they have a dedicated budget for digital programs.

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The top 4 trends banks can’t ignore in 2019

Cisco

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Mobile-first banking is an immediate driver of digital strategy. Big Data is your mountain and your goldmine. Real-time, intelligent data integration will prove to be a key differentiator for banks of all shapes and sizes.

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Making omni-channel a reality – Part 5: Ensuring digital works for you

NCR

However, tackling these problems is vital, as a strong digital strategy plays a vital role in building an effective omni-channel business. From an omni-channel perspective, one of the key benefits of digitization is its ability to greatly improve outcomes for end-users – both employees within the business and customers. .

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The top 4 trends banks can’t ignore in 2019

Cisco

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Mobile-first banking is an immediate driver of digital strategy. Big Data is your mountain and your goldmine. Real-time, intelligent data integration will prove to be a key differentiator for banks of all shapes and sizes.

Trends 48
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Coronavirus and the Golden Age of AI - Will Lansing Q&A

FICO

AI and Big Data has spawned two new job descriptions: chief analytics officers (CAOs) and chief data officers (CDOs). As the global pandemic unfolded, customers embraced all things digital, and companies that didn’t have a good digital strategy rushed in to get things in order. Why this connection?

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What customer complaints can tell you about your experience (and your compliance)

Insights on Business

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase.