The Financial Brand

NOVEMBER 29, 2021

Banking still lags in several key areas of transformation. The post 6 Digital Banking Transformation Trends for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The difference now is that the urgency to move forward quickly is much greater.

Trends 43

Trends Digital Banking Banking Trends Analysis 43

Accenture

MARCH 6, 2020

To respond effectively, they need to attain a similar degree of agility throughout their onboarding and customer lifecycle management (CLM) processes—enabling them to protect their revenue base, bring innovative products to market faster and deliver market-leading customer experiences. Achieving this means overcoming….

Customer Experience 195

Customer Experience Innovation Management Marketing 195

Digital Growth Institute

MARCH 15, 2022

It’s time to move beyond the bank–fintech feud and find ways to work together to provide something new to improve the customer experience. By working together, innovation can be achieved across the board. Something that is both fresh and functional.

Customer Experience 17

Customer Experience Banking Trends Fintech Innovation 17

Accenture

DECEMBER 14, 2021

Many businesses struggled, others adapted and innovated, and many new SMEs were born during the pandemic. Regardless of whether they thrived or neared failure, all of them are now counting on banks to help build for the future as the…. The post How can banks support small business recovery??

Innovation 356

Innovation Customer Experience Banking Trends Trends 356

The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry 37

Industry Banking Trends Customer Experience Analysis 37

Accenture

APRIL 4, 2017

However, this year’s Accenture Technology Vision for Banking report suggests that banks still have a chance to protect their business before the heavy rains arrive. As human interactions become rarer in banking, the importance of each one going well increases. The ancient Chinese were innovators. Read the report.

Technology 157

Technology Trends Survey Customer Experience 157

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Banking Trends Analysis Digital Banking 43

The Financial Brand

DECEMBER 18, 2016

Annual banking forecast of trends compiled from global financial services leaders, industry analysts and banking organizations worldwide.

Trends 33

Trends Banking Trends Retail Industry 33

The Financial Brand

OCTOBER 20, 2021

Most banks and credit unions approach innovation by product or channel, leaving them struggling to keep pace with digital banking leaders. The post How Financial Institutions Can Stop Chasing Their Tail Digitally appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Digital Banking Trends 40

NCR

JANUARY 16, 2017

In the UK alone, for example, there were 29 new banking licence applications in progress in 2015, and the likes of Apple Pay and Google Wallet are making great progress in developing innovative new services to entice customers with the promise of better value and convenience. ” Enhancing the customer experience.

Trends 40

Trends Retail Customer Experience Resources 40

The Financial Brand

JULY 4, 2021

Traditional strengths still count, yet the ability to innovate and adapt are key. The post How Community Banks Can Stay Relevant in the Face of a Digital Assault appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Asset size does play a role, bankers and others note.

Community Bank 36

Community Bank Community Banking Trends Analysis 36

The Financial Brand

NOVEMBER 16, 2021

Community banking has plenty of innovation potential, but often it takes leaving the traditional banking mindset to find the opportunities. The post Tips & Insights on Creating (or Recreating) Brand Buzz in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Branding 35

Branding Community Bank Banking Trends Analysis 35

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 43

Retail Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 7, 2021

Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past. The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

SEPTEMBER 7, 2021

But there are innovative ways to attract and retain employees. The post Why Banks Are Barely Keeping Up with Staff Shortages In a Covid World appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Financial institutions everywhere are haunted by a tight labor market.

Banking Trends 35

Banking Trends Analysis Trends Branding 35

ZootBlog

APRIL 6, 2016

Most recently he founded Zenbanx, a mobile banking account that lets customers save, send and spend in multiple currencies. I guess you could say he knows a little something about banking innovation. How do banks break away from their legacy systems and deliver these customer experiences?

Customer Experience 60

Customer Experience Payments Big Data Banking Trends 60

The Financial Brand

OCTOBER 13, 2021

The integration of finance and digital technology has resulted in exponential growth of digital banking and fintech solutions. The post Digital Finance Penetration Surpasses That Of Social Media appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

social media 43

social media Banking Trends Analysis Digital Banking 43

The Financial Brand

JANUARY 10, 2022

The success of a bank CMO requires understanding the power of analytics, technology, strategy and agility to drive business results. The post The CMO Role in Banking is Being Disrupted appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Analytics 43

Analytics Banking Trends Analysis Strategy 43

The Financial Brand

OCTOBER 3, 2021

Google's abandonment of Plex digital-only banking should not bring comfort to traditional banks that are slow to respond to neobank offerings. The post Traditional Banks Remain Unprepared for Digital-Only Challengers appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 42

Banking Trends Analysis Google Trends 42

The Financial Brand

AUGUST 22, 2021

Financial institutions must embrace the open banking movement as a path to relationship growth and organizational efficiency. The post Open Banking Transforming Business Models Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

SEPTEMBER 19, 2021

The development of open banking solutions by banks and credit unions requires significant support beyond existing third-party partnerships. The post Core Providers Not Seen as Viable Open Banking Partners appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 42

Banking Trends Analysis Trends Branding 42

The Financial Brand

OCTOBER 24, 2021

New growth will come less from branches and buying other banks and more from acquiring tech, shopping, media or other data-rich companies. The post Traditional Customer Acquisition Methods in Banking Are Dead appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 42

Banking Trends Analysis Trends Branding 42

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends Impacting the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends That Are Impacting Banking’s Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

AUGUST 29, 2021

Banks and credit unions no longer have a cushion of time to meet competitive challenges. The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Clear strategies and definite actions are needed.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

The Financial Brand

AUGUST 4, 2021

Successful digital banking transformation requires prioritizing what is needed today against what's required for the future. The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 42

Digital Banking Banking Trends Analysis Trends 42

The Financial Brand

SEPTEMBER 22, 2021

Small and midsize financial institutions need to embrace “conscious banking” – becoming more like trusted advisors and less product-focused. The post 3 Keys to the Future of Banking: Partnerships, Openness & Advice appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

The Financial Brand

JUNE 16, 2021

The key to digital banking survival will be the ability to transform to a new digital reality with a foundation of data and analytics. The post 6 Keys to Digital Banking Transformation Success appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 39

Digital Banking Analytics Banking Trends Analysis 39

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

JANUARY 17, 2022

Understanding the importance of financial wellbeing and changing customer behaviors has improved customer engagement at BBVA. The post BBVA Sees Results From Commitment to Financial Wellness appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 34

Banking Trends Analysis Trends Branding 34

The Financial Brand

JUNE 29, 2021

Here are six essential methods banks and credit unions can adopt to keep people happy. The post Six Ways To Become Consumers’ Favorite Financial Institution appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 32

Banking Trends Analysis Trends Branding 32

NCR

APRIL 25, 2018

Indeed, this was found to be a top priority for banks in the year ahead in a recent study by The Financial Brand. The report noted: “Financial institutions need to re-imagine their core journeys from front to back by addressing key customer pain points and identifying new opportunities to delight customers in differentiated ways.”

Customer Experience 74

Customer Experience Course Trends Big Data 74

Accenture

APRIL 6, 2021

This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey. Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take….

Leadership 285

Leadership Regional Customer Experience Banking Trends 285

The Financial Brand

FEBRUARY 11, 2024

This article GenAI: Banking’s Best Offense in Challenging Times appeared first on The Financial Brand. IBM research explores the immense yet balanced potential of generative AI across innovating customer value, optimizing operations, and managing risks.

Branding 23

Branding Innovation Operations Management 23

CB Insights

AUGUST 23, 2018

This is in part because customers no longer need to rely on banks for financial services — 60% of US bank customers say they are willing to try a financial product from a tech firm they already use, and that number rises to 73% for customers aged 18 — 34. JPM’s evolving suite of digital banking apps.

Cards 76

Cards Mobile Strategy Branding 76

NCR

JUNE 12, 2017

To deliver a truly customer-centric operating model, it’s important to look at these processes from an outside-in perspective as well. That’s where customer journey comes into the picture. There are various ways of creating and documenting customer journeys.

Operations 82

Operations ATM Customer Experience Examples 82

FICO

JANUARY 27, 2022

Managing risk and improving the customer experience during a pandemic presented credit professionals with new sets of challenges. The US is currently trending towards exceeding Canada for percentage of accounts missing two payments. Report: 2022 Trends for Financial Services. Artificial Intelligence Applications.

Analytics 52

Analytics US Trends Data 52