Remove Banking 2020 Remove Management Remove Survey Remove Technology
article thumbnail

Consumers are relying more on finance apps, survey finds

American Banker

A survey conducted by Harris Poll and commissioned by Plaid found that 60% of U.S. adults are using more apps to manage money since the onset of the pandemic.

Survey 41
article thumbnail

B2B FinTech On The Cusp Of Change

PYMNTS

Explore how B2B FinTech is on the cusp of change as we break down all of the statistics and surveys below. 200 community banks have cut ties with Lending Club following the sudden departure of the alternative lender’s CEO and the subsequent hit to share prices, which reverberated across other alt-finance players. 65% of U.K.

Fintech 108
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

PWC Takes Very Optimistic View Of Retail Banking

Tech and Finance

PWC Retail banking. In its report on Retail Banking 2020 — Evolution or Revolution, PWC optimistically ignores many of the details of its survey and concludes that banking has a great days ahead.

Retail 28
article thumbnail

PWC Takes Very Optimistic View Of Retail Banking

Tech and Finance

PWC Retail banking. In its report on Retail Banking 2020 — Evolution or Revolution, PWC optimistically ignores many of the details of its survey and concludes that banking has a great days ahead.

Retail 28
article thumbnail

Winning the Customer

Banking 2020

These digital-heavy, mobile-savvy youngsters feel free to eschew brand loyalty and shop around for options on a whim, and the constant emergence of new technologies supports fickle habits. As much as it seems customers are increasingly fickle, the Accenture survey actually suggests that banks have a strong foundation of customer trust.

article thumbnail

By the Numbers: Biggest Pain Points in Customer Service

Banking 2020

According to a recent commissioned consumer survey , conducted by Forrester Consulting on behalf of eGain, on the biggest pain points of customer service journeys is the lack of knowledge among agents. Agents not knowing the answer: Offline retail (47%) and technology sectors (47%) performed the worst.

Retail 40
article thumbnail

5 Big Ways Mobile Banking has Changed the Industry

Banking 2020

Growing numbers of people are mobile-only customers who have either stopped using or significantly reduced their use of other banking touch points. In Crittercism’s 2015 Banking Survey , more than half of the 235 individuals surveyed reported banking online, while more than one third use mobile apps for their banking.

Mobile 40