Banking 2020

JANUARY 28, 2016

This article is written by me with support from Capital One in conjunction with the release of the brand new Millennial Mindset on Money Survey. In Capital One’s new Millennial Mindset on Money Survey, 40% of millennials said they would use a $100 gift to increase their savings balance. Check out the results below!

Millennials 40

Millennials Survey Capital System 40

Banking 2020

JUNE 4, 2015

According to a recent commissioned consumer survey , conducted by Forrester Consulting on behalf of eGain, on the biggest pain points of customer service journeys is the lack of knowledge among agents. There seems to be a need for knowledge management systems that are smarter, as simpler questions get handled by self-service.

Retail 40

Retail Maine Online Study 40

Banking 2020

FEBRUARY 9, 2016

Growing numbers of people are mobile-only customers who have either stopped using or significantly reduced their use of other banking touch points. In Crittercism’s 2015 Banking Survey , more than half of the 235 individuals surveyed reported banking online, while more than one third use mobile apps for their banking.

Mobile 40

Mobile Industry Millennials Survey 40

Banking 2020

MAY 12, 2015

The only way to gain first-hand experience is to get out there, whether in training for triathlons or initiating a change management project. I appreciate the wisdom that comes with exhaustive surveys or 72-slide presentations, but out there in the field it can very different. That’s the best way to develop customer empathy.

Innovation 40

Innovation Digital Banking Survey Exercises 40

Banking 2020

NOVEMBER 26, 2015

A PayPal survey last year suggested people are going further and some at least can see a future in Internet of Things payments. “We’ll see a huge change over the next few years in the way we shop and pay for things,” said Cameron Schmidt, general manager for PayPal Canada.

Samsung 40

Samsung Payments Apple Cards 40

Banking 2020

NOVEMBER 11, 2015

Online banking lets people manage accounts without having to visit a branch. All of these are transforming the way we pay and interact with banks as a result. However important or clever these changes are, the industry has to keep the consumer at the heart of its plans and a new survey shows exactly what customers want.

Payments 40

Payments social media ATM Innovation 40

Banking 2020

NOVEMBER 9, 2015

Mobile technology is rapidly becoming an integral part of the way that many people manage their finances and make everyday payments, with the popularity of mobile banking apps and dedicated mobile payment tools such as Apple Pay growing all the time. Challenges ahead?

Mobile 40

Mobile Payments Regional National 40

Banking 2020

FEBRUARY 3, 2015

A survey commissioned by the U.K. Almost two-thirds have yet to conduct appropriate risk management analyses, and a quarter don’t even receive the regular reports they need on potential information threats. The problem is the financial services industry’s lack of preparedness for large-scale assaults on the corporate networks.

Security 40

Security Risk Management Survey Course 40

Banking 2020

MAY 14, 2015

According to the 2015 Society for Information Management (SIM) IT Trends Study, which surveyed more than 1,000 senior IT leaders and CIOs, 63 percent of IT leaders say their IT budget is increasing. During Bob’s 25 years at Forsythe Technology, he has held a number of national management positions and earned numerous distinctions.

Cyber Security 40

Cyber Security Software Study Industry 40

Banking 2020

NOVEMBER 24, 2015

The loser in this race, at some banks at least, may be the fraud systems. At four in ten banks, the card fraud management systems are older than core banking systems, according to a survey by CEB TowerGroup. It found that solutions were installed prior to 2006 in 40 per cent of banks it spoke to.

Fraud 40

Fraud Cards Cyber Security System 40

Banking 2020

OCTOBER 15, 2015

It’s true that many vendors lack some of the capabilities needed to manage online payments, particularly since many of the technologies keep moving. 1 , yet a survey out in September noted that only 27% of all U.S. Why isn’t everyone using mobile payments? merchants were ready.

Mobile 40

Mobile Payments Samsung Google 40

Banking 2020

JANUARY 29, 2016

By Damien Hugoo, Director of Product Management, Easy Solutions. According to the Association for Financial Professionals’ 2015 Payments Fraud and Control Survey , 62% of companies were targets of financial fraud in 2014. The risk of fraud is high and so are the costs.

Fraud 40

Fraud Analysis Policies Training 40