Banking 2020 Management Retail Survey 
Tech and Finance
APRIL 29, 2016
PWC Retail banking. In its report on Retail Banking 2020 — Evolution or Revolution, PWC optimistically ignores many of the details of its survey and concludes that banking has a great days ahead.
Tech and Finance
APRIL 29, 2016
PWC Retail banking. In its report on Retail Banking 2020 — Evolution or Revolution, PWC optimistically ignores many of the details of its survey and concludes that banking has a great days ahead.
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Banking 2020
JUNE 4, 2015
According to a recent commissioned consumer survey , conducted by Forrester Consulting on behalf of eGain, on the biggest pain points of customer service journeys is the lack of knowledge among agents. Even the best–performing sector, online retail, had 33% of consumers complaining about this issue.
Banking 2020
NOVEMBER 27, 2015
That’s why digital capabilities have revolutionized every industry from retail and healthcare to banking—if the same services can be had from half a world away, and for a lower cost, why not avail of them? Every survey is little more than a snapshot in time, but it still has valuable lessons to offer.
Banking 2020
NOVEMBER 11, 2015
Online banking lets people manage accounts without having to visit a branch. All of these are transforming the way we pay and interact with banks as a result. However important or clever these changes are, the industry has to keep the consumer at the heart of its plans and a new survey shows exactly what customers want.
Banking 2020
OCTOBER 15, 2015
Sadly, the list of retailers and other business currently featuring that capability is still quite small. It’s true that many vendors lack some of the capabilities needed to manage online payments, particularly since many of the technologies keep moving. 1 , yet a survey out in September noted that only 27% of all U.S.
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