Gonzobanker
MARCH 26, 2020
According to the Cornerstone Performance Report for Banks , the median bank’s active mobile banking users as a percentage of checking accounts was 36% in 2019, digital origination of consumer loans stood at 12% of volume, and deposit accounts originated online were an anemic 2%. Get Gritty on Digital Servicing.
Banking 2020
NOVEMBER 4, 2014
Just as a bank teller speaks differently to a client than to a colleague, tone and content of communication will be different for a management report and those prepared specifically for the Board of Directors. Board meetings often have very full agendas. Make it concise. Include documentation.
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Banking 2020
OCTOBER 23, 2014
Interim management services. While relocating resources and long-term outsourcing proves to be beneficial to smaller organizations, it’s important to note that temporary management solutions also yield much value. There has been an increase in the use of interim management services in the financial sector in recent years.
Banking 2020
FEBRUARY 1, 2016
As banking becomes more commoditized, there’s less incentive for customers to stay with a bank that isn’t meeting their expectations of service and convenience. For the most part, the days when branch managers knew customers by name are long gone. Anything that can be done online should also feature on the app.
Banking 2020
APRIL 23, 2015
Today’s successful banking institutions must quickly adapt to dynamic business environments, deploy new technologies, and deliver consistent online services to meet their customer’s needs – anytime, anywhere, and with whatever device they choose.
Banking 2020
OCTOBER 15, 2015
It’s true that many vendors lack some of the capabilities needed to manage online payments, particularly since many of the technologies keep moving. There are times when a new technology capability drives significant behavioral changes, and others where an app or service is rushed out to meet market demand. merchants were ready.
Banking 2020
MAY 12, 2015
The only way to gain first-hand experience is to get out there, whether in training for triathlons or initiating a change management project. At the same time, we’re weaning a generation of consumers that expects instant gratification and micro-marketing, and cautious progress will not meet those needs. It paid off for me.
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