Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? The potential cost of a poor user experience for mobile banking is high. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

Fintech Labs Insights

SEPTEMBER 17, 2015

The result is increased satisfaction, reduced confusion, and an improved user experience whereby customers always know what to expect and when to expect it. Omni-Channel to Encap means truly uniting all channels for customers: telephone, card, ATM, in-branch, online/mobile or anything else. Product Launch: 2014.

UX 12

UX Security CA User Experience 12

William Mills

MAY 9, 2018

There are a number of great events in FinTech but this one I do my best to attend each year. Product distribution strategy: Through financial institutions, through other fintech companies and platforms. Product distribution strategy: Direct to Business (B2B), through other fintech companies and platforms (curently via Finastra).

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

OCTOBER 5, 2016

I spent too much, my payment is late, I can’t remember where that last $40 from the ATM went, and so on. And there is a huge button at the bottom to check out the transaction online (not that you’d really need to). But after clicking through the email, the user experience (UX) gets a bit gummed up.

Cards 16

Cards UX User Experience ATM 16

PYMNTS

JANUARY 30, 2018

Drivers can shop in-store or online anywhere Mastercard is accepted. They can also withdraw cash from any ATM, transfer money and pay bills. For added convenience, drivers can access their accounts online or in-app via iOS and Android devices 24/7. The new service will be available for U.S. As we expand our offering in the U.S.

User Experience 135

User Experience ATM Lending Study 135

William Mills

MAY 11, 2016

Presenting a programmable cloud – a fintech platform. ^KT. This is a leading bank in Russia, with a track record of fintech innovation. Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Walk through the purchase experience.

Video 40

Video Mobile social media Analytics 40

PYMNTS

JULY 13, 2016

NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience. With our user experience, we do a much better job at the moment than most traditional banks,” Stalf said.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

CB Insights

OCTOBER 31, 2019

But while many chatbots didn’t meet users’ high expectations, they haven’t entirely fallen short. Today, the bots are still being used across industries like fintech, healthcare, sales and CRM, retail, and even law — and they’re having important, though quiet, effects. Fintech: Contract review & bill negotiation.

Industry 78

Industry Examples Tools Retail 78

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. Notable projects: Card Free Access is a program developed out of the lab that allows Wells Fargo Banking customers to access ATMs through a variety of methods without their cards.

Innovation 78

Innovation blockchain Technology Groups 78