Banking 2020

FEBRUARY 27, 2015

A new fee-free mobile bank: Is the U.S ready for a banking revolution? With no physical branches, and no fees, BankMobile wants to streamline retail banking into a simple mobile experience. An easy legislative fix that could save community banks: The former chairman of the Federal Deposit Insurance Corp.

Community Bank 40

Community Bank ATM Community Mobile 40

Banking 2020

DECEMBER 22, 2014

In his book “Mobile Ready: Connecting with the Untethered Consumer,” author Scott Bales makes the case that it’s time to get past the Information Age and move into the Age of Wisdom. It might sound lofty, but the truth is that seeing mobile shift purely in terms of technology is a mistake—it’s more about utility, behavior and yes, context.

Retail 88

Retail Guidelines Mobile Big Data 88

Banking 2020

NOVEMBER 22, 2015

In particular, study author Niklas Arvidsson, a researcher in industrial economics and management at KTH, believes the growth of mobile payment systems like Swish is hastening the demise of cash in the country. Big banks like SEB, Swedbank and Nordea Bank have stopped manual cash-handling services in the vast majority of their local branches.

Study 40

Study ATM Mobile System 40

Banking 2020

JUNE 9, 2015

Retail Banking Satisfaction Study SM. . Mobile and Digital Technology. Gains in overall customer satisfaction across big and regional bank segments have been driven by training employees to educate customers on the various transaction features that are available via mobile and digital channels. Power 2015 U.S.

Regional 40

Regional ATM Customer Experience Policies 40

Banking 2020

DECEMBER 17, 2015

Online shopping, mobile wallets, biometric ID – given all the media attention around new ways to pay, you’d be forgiven for thinking that cash has quietly shuffled off this mortal coil. Mobile wallets. In terms of in-store shopping, it’s arguable whether mobile wallets are really making much of a dent.

Cards 40

Cards Mobile Security Survey 40

Banking 2020

NOVEMBER 11, 2015

The ATM satisfied a need for easier access to cash. Online banking lets people manage accounts without having to visit a branch. Integration of payment functions in social media; biometrics; mobile apps; contactless; wearable devices – these are all at the forefront of changes, posing new challenges and opportunities.

Payments 40

Payments social media ATM Innovation 40

Banking 2020

AUGUST 11, 2015

Thou shalt only use the bank’s official mobile app. Browsers are inherently less safe than a secure app, so it pays to access your mobile banking services via the app and not through the browser. Thou shalt shield your PIN at ATMs and POS devices. Also be cautious that the app you are.

Security 40

Security Payments Fraud Cards 40

Banking 2020

JANUARY 15, 2015

The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes. Digital Banking.

Retail 40

Retail Trends Millennials Mobile 40

Banking 2020

APRIL 28, 2015

Tech savvy banking customers are not only comparing their digital experience with that of other banks, but also with their digital experiences in the non-banking world, like retail or telecom. This digital experience is vital, as it determines whether they should stay or move to different banks for better service.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Banking 2020

FEBRUARY 2, 2016

While it’s never a case of technology alone, the hardware and software solutions needed to enhance point-of-sale transactions, as well as boost mobile capabilities for purchasing and other functions, hasn’t worked as flawlessly as was hoped. To be clear, there have been some major obstacles.

Retail 40

Retail Strategy Boston Industry 40

Banking 2020

JANUARY 29, 2016

The screens generate transactions within a split-second, enabling the consumer to make a booking, a purchase or retrieve a coupon, using their mobile phone or bank card, without needing to download an application, with one easy action.”

Payments 40

Payments social media Innovation Strategies ATM 40

Banking 2020

OCTOBER 18, 2015

Figures from the World Bank show that from 2011 and 2014, the number of “unbanked” individuals dropped 20 per cent as 700 million people became bank account holders or joined mobile money services. The arguments in favour of opening up financial services to more people are powerful.

ATM 40

ATM Payments Industry National 40

Banking 2020

JULY 1, 2015

Plus, we have a mobile app banking and convenient ATM locations in our markets. Another of our winners, Kaylan Frazier, has been drawing up plans for a mobile juice bar business. As Truliant Federal Credit Union expands, how have you worked to maintain close relationships with local communities?

South Carolina 40

South Carolina North Carolina Community Virginia 40

Banking 2020

MARCH 12, 2015

Sure, in an environment where the branch and the ATM have to co-exist with custom mobile apps, omni-channel isn’t just important, it’s inevitable. After all, the customer isn’t thinking of it in terms of branch vs. ATM vs. mobile app; to them, it’s just the bank and the customer, and everything else is communication and transaction.

ATM 40

ATM Retail Mobile Atlanta 40

Banking 2020

AUGUST 20, 2015

“Cash might diminish in use in some regions (Western Europe for example), but will elsewhere continue to be used for cultural reasons,” says the WPR 2014 from Capgemini and Royal Bank of Scotland. Nevertheless, electronic payments will also increase as more consumers are exposed to services like payment cards and mobile money.

Payments 40

Payments social media cryptocurrency System 40