The Financial Brand

NOVEMBER 21, 2022

This article Top 5 Customer Experience Trends for 2023 and Beyond appeared first on The Financial Brand. The experience banking provides must catch up to consumers' increasing expectations around digital delivery and service.

Customer Experience 43

Customer Experience Trends Branding User Experience 43

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . There are many third-party ‘banking-as-a-service’ companies that use API integrations to embed financial services into the user experience of non-financial companies.

blockchain 275

blockchain Software Customer Experience Strategy 275

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

South State Correspondent

JULY 19, 2023

Even if you are not a bank marketer, this article is worth a read to understand AI’s capabilities. If you ever complained that your bank marketing department was under-resourced, this article is your pathway to explosive productivity. Bank marketing AI is ground zero to showcase the transformation that is already taking place.

Marketing 195

Marketing Training Video Tools 195

The Financial Brand

FEBRUARY 5, 2023

This article 4 Priorities for Increased Customer Centricity in Banking appeared first on The Financial Brand. To become more customer centric, financial institutions must transform the way they create, deliver, and communicate solutions for customers.

Branding 42

Branding User Experience Customer Experience Banking Trends 42

The Financial Brand

JANUARY 22, 2023

This article The Power of Data Democratization in Banking appeared first on The Financial Brand. This article The Power of Data Democratization in Banking appeared first on The Financial Brand.

Data 41

Data Branding Technology User Experience 41

NCR

SEPTEMBER 5, 2017

While expanding the set of rewards available through an online redemption store is one option for financial services brands, it’s also important to consider the role of offline, in-store engagement redemption solutions – as this mechanism for engagement is experiencing somewhat of a renaissance in popularity.

How To 45

How To User Experience Analysis US 45