Remove Apple Remove Innovation Remove Millennials Remove social media
article thumbnail

A new digital bank needs a new customer service experience

Insights on Business

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. If it doesn’t, negative news travels fast through millennial networks. Social-based marketing. Hyper-connected journey.

article thumbnail

Mobile Cards Key To Winning Bank Accounts

PYMNTS

One way that banks or ambitious social media platforms will win this combat for customers is through the use of mobile credit and debit cards, with a highly configurable nature and full range of card and spend management controls to please the most vacillating of customers.

Mobile 153
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Mobile Banking and Millennials – Will the Love Last?

PYMNTS

A lot of fuss is made over millennials and their proclivities toward things being easy. So, when it comes to something like digital banking , it’s not so much about finding what’s easy as it is about finding what service best meets millennials’ needs. Millennials to big banks: No thanks ….

article thumbnail

Omnichannel No Longer An Option For Retail

PYMNTS

But, as the just-released PYMNTS “ Commerce Connected Playbook: Retail Innovation Edition ” indicates, the interesting thing to watch is not that digitization is happening, but how it is happening. They see things on social media, they have been reached through direct marketing, email marketing, text marketing, etcetera about a product.

Retail 177
article thumbnail

Nike, Pepsi Lead The Year Of Direct To Consumer

PYMNTS

College-educated shoppers also outpace those with only high-school degrees or less, while bridge millennials, millennials and Generation Zers expressed greater interest than Gen-X and Baby Boomers did. Maybe it’s apples that don't even have bruises, but. For example, 43.9 percent who earn less than $50,000.

Branding 257
article thumbnail

What The Trendsetters Say About How We Will Pay Next Decade

PYMNTS

And so a sheepherding innovation – and new vocabulary word – was born. Retailers scour social media to find influencers and designer bellwethers to turn trends into sales. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade.

article thumbnail

10 Top Banking Podcasts You Should be Listening to

Abrigo

million podcasts in the world, you might find it daunting to weed through the lists on Apple Podcasts, Spotify, Google, or other platforms to find the best banking podcasts. Breaking Banks Breaking Banks , billed as the #1 global fintech podcast and radio show, began in 2013 and is hosted by media firm Provoke.fm. Indeed, with 2.8

Community 195