PYMNTS
MARCH 12, 2019
Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Community banking is no exception. Leveling the Playing Field.
Abrigo
MAY 20, 2015
While many bank and credit unions are consistently updating their financial technology behind the scenes to ensure smooth back-end processes, tech upgrades for consumer-facing products and services are increasingly important to customer satisfaction and retention. It’s a big job to keep up with the Apples of the world.
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Gonzobanker
JANUARY 17, 2020
In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.
American Banker
MARCH 16, 2016
To improve their image, banks need to emulate Apple and focus on every customer experience detail — in tech and in person. Research shows the more consumers interact with branch staff, the more they dislike the brand.
Abrigo
MAY 5, 2022
Weeding through banking podcasts to find gems. million podcasts in the world, you might find it daunting to weed through the lists on Apple Podcasts, Spotify, Google, or other platforms to find the best banking podcasts. Regular, Timely Episodes. Indeed, with 2.8
NCR
MAY 9, 2017
As standalone fintech apps became popular, the new customer base for FIs has diminished. Most community banks and credit unions have only one app, their banking transaction app. The Apple Store has over 2.2 The average age of a credit union member in the US is 47. In Canada it is 53. Google has over 2.8
PYMNTS
NOVEMBER 13, 2019
” There’s also a “lack of trust” between the market’s top banks and the thousands of smaller credit unions and community banks. “That’s what’s driving adoption — is good, old-fashioned innovation around customer experience,” he added. Canada, etc.”
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