Analytics Customer Experience Fraud User Experience 
PYMNTS
SEPTEMBER 7, 2017
Think the life of a vice president of analytics is all about the numbers? But in an interview with PYMNTS, Massy Najafi , who serves in that role at Guardian Analytics , shed light on more than a few other aspects of the job. PYMNTS: What does a day in the life of a VP at Guardian Analytics look like? Think again.
PYMNTS
NOVEMBER 8, 2019
These platforms must ensure that all parties are trustworthy, putting them in precarious positions as they work to build their user bases without alienating either side with their anti-fraud measures. . It’s a matter of figuring out how you put in place the right balance to maintain a seamless customer experience.” .
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PYMNTS
OCTOBER 15, 2018
Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Improving customer experiences was not the sole focus of 3DS 2.0’s The changes also include enhanced fraud protections for merchants. With the right partners in place, the risk-based nature and data analytics of 3DS 2.0
PYMNTS
MARCH 20, 2020
Fraud attacks’ frequency and complexity will likely continue to rise despite merchants’ best efforts to prevent them. The Latest Fraud Decisioning Developments. The United Kingdom’s RELX , an information and analytics firm, has meanwhile purchased fraud prevention firm Emailage to boost its own anti-fraud efforts.
FICO
SEPTEMBER 29, 2022
Delivering Trust for Risk-Aware Telcos - Using Data and Analytics. Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile. Clearly, customers’ needs can change in an instant. FICO Admin. by Tim Young.
Cisco
MAY 29, 2019
In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.
PYMNTS
MARCH 20, 2020
with open banking now more than 2 years old, the financial services industry has discovered that unlocking data can have a significant impact on the satisfaction of SMB borrowers, even facilitating easier bank switching for SMBs in search of a better user experience. For lenders, unlocking data also means strengthened fraud mitigation.
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