Remove Analysis Remove Customer Experience Remove Management Remove Risk Management
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Citi Treasury Teams With Feedzai To Offer Real-Time Risk Management

PYMNTS

19) that it has inked a partnership deal with Feedzai, an artificial intelligence (AI) developer for real-time risk management across banking and commerce. That enables the analysis and identification of anomalies in payments before they are sent for clearing.

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Bank Regulators Seeking Comments on the Use of AI and ML in the Industry

Perficient

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. AI is being leveraged at call centers to process and triage customer calls to provide improved customized service.

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An Introduction: Generative AI Use Cases for the Financial Services Industry

Perficient

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

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Controlling the Narrative: How Financial Services Institutions Can Stay Ahead of Reputational Risk

Perficient

Political climate, environmental issues, technology innovations, criminal activity, economic volatility/inflation, account diversity, and industry regulatory changes are just a few examples of factors that often spur reputational risk or crises. However, these reputational risk management (RRM) frameworks are still widely underdeveloped.

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A step-by-step guide to financial institution strategic planning

Abrigo

Learn how to tap your data to generate management insights. The following steps can help narrow it down and focus your goals: Send out a simple, future-oriented survey to the board and executive management (read on for sample questions) to determine strengths, weaknesses, opportunities, and threats to your financial institution.

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Orchestration for Improved CX and Fraud Management

FICO

This flow of data, analysis and live decision-making is necessary because banks must make fast, integrated decisions in succession across multiple channels and through many facets of different account and product lifecycles. Orchestration enables banks to execute processes related to customer experience and fraud prevention.

Fraud 52
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Solve This Problem with Your Strategic Horizon

South State Correspondent

That $1 invested in a new product to an existing customer base is usually above 20%. This all compares to about a 40%+ return invested in improving processes (loan, branch, cash management, etc.) and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell.