PYMNTS
NOVEMBER 24, 2020
The companies said the partnership represents a digital transformation that can help banks reinvent the customer experience as well as swiftly and seamlessly assess each customer’s risk profile. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.
Celent Banking
JANUARY 20, 2017
Customer Experience. EMEA led the pack quantitatively, with APAC and North America roughly the same, and the strongest showing yet from Latin America. And while space is filling up fast, there’s still time to register for 2017 Innovation & Insight Day , April 4, 2017 in Boston, Massachusetts.
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PYMNTS
FEBRUARY 21, 2017
Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. The study, which surveyed 500 retailers in North America and Canada, was conducted in November and December 2016. Welcome to the age of instant gratification.
Celent Banking
FEBRUARY 24, 2017
When evaluating this year’s Model Bank submissions that are targeted at small business and corporate clients, we identified a number of excellent initiatives in each of the five overall categories: Customer Experience. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation.
PYMNTS
APRIL 2, 2018
Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.
PYMNTS
OCTOBER 20, 2017
Like so much of the retail industry, hospitality is all about customer experience. A happy customer is an asset and a source of repeat revenue, either because they will stay at the hotel chain again themselves or because they will recommend it to family and friends. Aloft Hotel — Boston Seaport & Santa Clara, California.
Jeff For Banks
MAY 29, 2011
I was researching videos of positive customer experiences for another potential post when I discovered this gem from Forrester Research done in 2007. Based on Forrester’s research, Bodine identified five key elements of a customer centric culture as follows (see video): 1. Align company strategy with customer needs; 4.
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