America Boston Customer Experience Management 
PYMNTS
NOVEMBER 24, 2020
Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.
Celent Banking
FEBRUARY 24, 2017
When evaluating this year’s Model Bank submissions that are targeted at small business and corporate clients, we identified a number of excellent initiatives in each of the five overall categories: Customer Experience. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation. payroll services).
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Jeff For Banks
MAY 29, 2011
I was researching videos of positive customer experiences for another potential post when I discovered this gem from Forrester Research done in 2007. Customer centric culture is most likely an industry buzz phrase similar to Total Quality Management and may evoke negative connotations. thanks Ron!).
PYMNTS
SEPTEMBER 14, 2018
Rolling out delivery, curbside pick-up, expanded prepared food offerings, better payments options, richer loyalty rewards and price slashing have all become increasingly common maneuvers as the wide variety of competitors big and small are working overtime to capture the vast amounts of customer spend up for grabs in grocery annually.
Fintech Labs Insights
JULY 11, 2023
These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms. Below is our curated list of the best global banking tech events, conferences and trade shows in 2023.
Fintech Labs Insights
MAY 2, 2023
These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms. Below is our curated list of the best global banking tech events, conferences and trade shows in 2023.
PYMNTS
JUNE 20, 2018
Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. Bank of America. While JPMorgan Chase has invested in technology for years, the focus has so far been to help traders, portfolio managers and others inside the bank.
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