PYMNTS

FEBRUARY 21, 2017

Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. The study, which surveyed 500 retailers in North America and Canada, was conducted in November and December 2016. Welcome to the age of instant gratification.

Retail 109

Retail social media Survey Customer Experience 109

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. It also found that just 16 percent of U.S.

Online 272

Online Report Customer Experience Analytics 272

Celent Banking

JANUARY 20, 2017

Customer Experience. EMEA led the pack quantitatively, with APAC and North America roughly the same, and the strongest showing yet from Latin America. And while space is filling up fast, there’s still time to register for 2017 Innovation & Insight Day , April 4, 2017 in Boston, Massachusetts.

Case Study 100

Case Study Boston Innovation Massachusetts 100

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

OCTOBER 20, 2017

Like so much of the retail industry, hospitality is all about customer experience. A happy customer is an asset and a source of repeat revenue, either because they will stay at the hotel chain again themselves or because they will recommend it to family and friends.

Las Vegas 108

Las Vegas Los Angeles Hawaii California 108

PYMNTS

SEPTEMBER 14, 2018

Boston, Philadelphia and Washington D.C. The world’s largest retailer announced it has acquired the crowdsourced, on-demand delivery marketplace Cornershop for $225 million. Same-store sales, one of the favored metrics for judging retail, excluding fuel, increased 1.6 are reportedly next on the list of expansions.

Metro 122

Metro New York City Nashville Oklahoma 122