2021 Customer Experience Leadership Marketing 
Perficient
DECEMBER 10, 2020
The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? Expectations vs Reality. ” Pega Study.
Gonzobanker
DECEMBER 17, 2021
Gonzo readers, 2021 was just plain schizophrenic. It accelerated the customer move to digital and the employees’ move to some kind of work-at-home arrangement, at least in part. 2021 fintech investments, merger activities, and overall focus were off the charts. So which merger was the best in 2021? Doug Larson.
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Cisco
MARCH 26, 2021
Get ready to TURN IT UP at our all-digital Cisco Live 2021. We’re excited for the creative experiences, impactful speakers, and thought-provoking sessions slated globally March 31 st – April 1 st. Customer experience and operational efficiency have quickly become how retailers differentiate themselves in a crowded market.
Perficient
MARCH 8, 2023
Promote the advancement of women into leadership roles. Consider women more mindfully in marketing efforts. In fact, a 2021 study by BNY Mellon showed there would be an extra $3.22 Firms must more thoughtfully consider the different assets, behaviors, and financial needs of women when executing their marketing tactics.
Abrigo
FEBRUARY 23, 2022
Process, operations, and staffing w ere named by 16 percent of those surveyed, and 25 percent flagged competition for loans as a primary challenge. The consumer demand for digitization and customer-centric banking is higher than ever. Learn more about how to recover market share with small business lending. keep me informed.
Perficient
SEPTEMBER 2, 2022
Richard Tan Yu: Well D, after graduating as a history major in 2021, I got a job at a bank. The market was wild and mostly unregulated. The market kept going up on the theory that there would always be someone willing to pay more. Eventually, the market tanked. Futchermann: Let’s start with you, Richard.
Gonzobanker
JULY 10, 2020
In a recent Fortune survey, 55% of corporate executives said they expect to return to 2019 capital spending levels sometime in 2021. Are there growth opportunities that would make sense for us to consider at this time – such as entering new markets/M&A? Elevate priorities that support digital, automation and customer experience.
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