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Post COVID-19 Customer Experience Imperatives

Perficient

The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? Expectations vs Reality. ” Pega Study.

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Perficient’s Brian Flanagan Featured in 2021 SoDA Report

Perficient

Brian Flanagan, Perficient’s Digital Experience Strategist was selected by the Society of Digital Agencies (SoDA) to contribute towards the recently released 2021 SoDA Report, Digital First, Digital Fast. SoDA is an extremely selective association of respected digital agency leaders and technology disruptors.

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2021 GonzoBanker Awards

Gonzobanker

Gonzo readers, 2021 was just plain schizophrenic. It accelerated the customer move to digital and the employees’ move to some kind of work-at-home arrangement, at least in part. 2021 fintech investments, merger activities, and overall focus were off the charts. So which merger was the best in 2021? Doug Larson.

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NCR: Financial Institutions Will Need To Continue Innovating

PYMNTS

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. In 2021, things aren’t going to slow down. It’s been a year of rapid change.

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Consumer Sessions at CISCO Live 2021

Cisco

Get ready to TURN IT UP at our all-digital Cisco Live 2021. We’re excited for the creative experiences, impactful speakers, and thought-provoking sessions slated globally March 31 st – April 1 st. The last year has brought change and innovation. Find a full list of industry sessions and register now.

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How Can Financial Services Institutions Better Support Women? – An International Women’s Day Blog

Perficient

Promote the advancement of women into leadership roles. In fact, a 2021 study by BNY Mellon showed there would be an extra $3.22 The program has 10 courses in topics including business finance, digital marketing, and innovation strategy. Consider women more mindfully in marketing efforts. households.

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eBay?s CTO Becomes SVP Of Payments

PYMNTS

“eBay is evolving its organizational structure to best support this critical initiative as it begins managing payments on a small scale later this year and fully transitions to its new payments experience by 2021,” the company said in a press release.