2019 Customer Experience Leadership Operations 
PYMNTS
OCTOBER 30, 2019
30) even as the quick-service restaurant (QSR) operator — which runs the Taco Bell, Pizza Hut and KFC brands — touted its expansions in digital and mobile services. It also announced new leadership, and a new hire who will oversee the brand’s ongoing digital and mobile push. This gives us better control of the customer experience.”.
Gonzobanker
DECEMBER 20, 2019
GonzoBankers, 2019 was a year of extremes. Third, read and enjoy the 2019 edition of the GonzoBanker Awards, our 18 th. Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank.
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PYMNTS
JANUARY 28, 2020
As eBay seeks to right its ship with its search for new leadership, as well as new revenue from StubHub (and perhaps even the sale of its classifieds unit or other assets), the online marketplace operator reported an earnings slide for the fourth quarter of 2019. billion. “The More Questions.
Perficient
MAY 28, 2020
BONUS: Attend Conferences, like we did at PegaWorld 2019. Within the Pega team there is ample room for professional growth, learning experience, and advancement. Pega Leadership does a really good job supporting employee growth and is committed to understanding what each member of the team is looking for in career paths.
PYMNTS
APRIL 26, 2019
With the growth of its rewards program and its stock reaching a record high ahead of expected earnings, Starbucks beat analysts’ earnings estimates and fell slightly below revenue expectations for the second quarter of its fiscal 2019. The approach lets the company “refine the program as it grows” to ensure a solid customer experience. “We
Alex Jimenez
FEBRUARY 27, 2019
IBM Think 2019 Campus. As noted in a previous post, I attended IBM’s Think 2019 conference in San Francisco earlier this month. As Russian banks don’t have a mandate for Open Banking yet, their main driver was improving operations. The post Highlights of IBM Think 2019 appeared first on Alex Jimenez. IBM Q Panel.
FICO
NOVEMBER 2, 2022
Tue, 07/02/2019 - 02:45. Many prevailing industry operating models are one to two generations behind the current available telco cloud-based technology. As a result, they’re contributing to driving up costs, slowing down innovation and frustrating customers. Making the most of the data advantage requires leadership.
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