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Insights and understanding – the key to customer experience?

NCR

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. trillion) in 2017.

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Retail Reset: Sharpening The Sharper Image Brand

PYMNTS

More than a store or a brand, The Sharper Image was the traditional mecca of the husbands, fathers and boyfriends along for mall trips they didn’t really want to be on, offering consolation in the form of a session in the vibro-massaging leather recliner and the opportunity to touch a plasma globe.

Branding 101
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The Buyers: Teen Retail Engagement

PYMNTS

According to Engagement Labs’ “Leaders in Social Influence” report, rankings of the top teenage retail brands have shown that teen engagement is occurring more so in face-to-face conversations than in online engagements. Teens also want a more personalized experience where brands take a more proactive approach in each interaction.

Retail 127
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The Buyers: Teen Retail Engagement

PYMNTS

According to Engagement Labs’ “Leaders in Social Influence” report, rankings of the top teenage retail brands have shown that teen engagement is occurring more so in face-to-face conversations than in online engagements. Teens also want a more personalized experience where brands take a more proactive approach in each interaction.

Retail 114
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The Buyers: Omnichannel Customer’s Impact On Retailers

PYMNTS

Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137
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FinovateSpring 2016 Live Blog – Day 1

William Mills

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. They offer chat bots for customer support, with the ability to create custom bots. There is a growing focus on customer experience and related compliance issues. Demo 2: when a customer does need to talk with an agent.

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Finovate Fall 2016 Live Blog – Day 2

William Mills

William Mills Agency will be live blogging at Finovate Fall 2016. Now showing how Avoka can integrate with a ton of apps in a matter of days with your company’s brand. Franchises – Americas greatest brands” They have a list view function where investors can investigate franchises near and far. franchising sector.