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Should retail banks be retailers?

Chris Skinner

There’s a great write-up by one of my guest contributors Alex Johnson, about the bad sales culture of most banks. Admittedly, he says it’s partly inspired by my blog of last year about challenger banks, but his write-up takes it further and has a swipe at the whole bank culture … The post Should retail banks be retailers?

Retail 527
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Why retail banking presents rare opportunities right now

Accenture

The world of banking is big—too big for one person to cover alone, especially with today’s digitally-fueled pace of change. In that spirit, I’m turning my blog over to my colleague Steven Smith for this post on the once-in-a-generation opportunity emerging in retail banking right now.

Retail 221
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How banks can win the next generation of retail investors

Accenture

The market turmoil of 2020-2021, along with an unprecedented surge that has renewed a focus on retail investors, has pushed direct investing platforms into the spotlight. With this rise of the retail investor comes significant opportunity, as recently highlighted by our colleague Scott Reddel.

Retail 292
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Why ‘pay-by-bank’ faces adoption hurdles in US retail

Payments Dive

Pay-by-bank has been catching on only slowly, and it’s a particularly long shot for showing up at the point-of-sale anytime soon.

US 458
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Retailers oppose banks seeking more time on debit routing rule

Payments Dive

Banks requested a delay in implementing a debit routing rule, but a retail and merchant trade group argued it’s high time the card issuers comply.

Retail 195
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Customer Experience 4.0 Master Series: Transforming The Future of Retail Banking

Payments Dive

This e-learning series is designed to help traditional transaction-focused banks effectively harnesses the power of transformation to build an ideal customer experience for their retail network.

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Small business mobile banking adoption higher than retail

Bank Innovation

Power study reports that mobile banking adoption for small business owners has surpassed adoption for retail banking customers. Small Business Banking Satisfaction Study indicate that mobile banking […]. consumers may be hesitant to adopt mobile payments, small businesses are more open to it. A recent J.D.

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