Upscale Retailers Embrace ‘Clienteling’ To Stay Connected
PYMNTS
MAY 8, 2020
New York City fashion boutique Nili Lotan has a client list that reads like the front row at Fashion Week (back when such events were still held). Dispatching one of New York’s elite styling teams exemplifies the new face of “ clienteling ,” the retail practice of assigning sales associates to individual, high-value customers.
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