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LemonadeLXP wins inaugural Demo Challenge

BankInovation

NASHVILLE, Tenn. Nine financial services technology startups showcased their latest innovations with technology leaders and executives at the March 19 event. The Ottawa, Canada-based company provides custom technology learning modules for internal and external-facing capabilities, John Findlay, chief […]

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Fifth Third CIO: Chatbot 97% accurate in classifying customer intent

BankInovation

NASHVILLE, Tenn. When it comes to technology, “our chatbot is one that we are really investing a lot of energy in,” Jude Schramm, chief information officer, said March 18 at Bank Automation Summit […] Fifth Third Bank says that added efficiencies to its chatbot have boosted its accuracy rate as it leans into generative AI.

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RPA does job of 500 people at KeyBank

BankInovation

The $189 billion bank has about 300 processes automated through (RPA), Michael Reynolds, business technology executive for service digitization, said last month at Bank Automation Summit 2024 in Nashville, Tenn. KeyBank is using robotic process automation to boost efficiency without hiring more people. Translate that into people.

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MSUFCU tech leader to speak at Bank Automation Summit U.S. 2024

BankInovation

2024 about how FIs can create processes for AI technology adoption. 2024 takes place March 18-19 at the Omni Nashville in Nashville, Tenn., Ami Haueter, chief research and digital experience officer at Michigan State University Federal Credit Union, will speak at Bank Automation Summit U.S. Bank Automation Summit U.S.

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Arc sees 12X growth after SVB collapse

BankInovation

Nashville, Tenn. — Arc Technologies charted a 12X increase in loan originations year over year in 2023, as it gained customers and deposits when businesses looked to pivot to new banking partners after the collapse of Silicon Valley Bank.

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Wells Fargo AI pipeline hits 191 projects

BankInovation

NASHVILLE, Tenn. The bank has 191 AI, machine learning and natural language processing features in the pipeline, with nearly half already in production, Steve Hagerman, chief information officer of consumer technology at Wells Fargo, said at Bank Automation Summit 2024 on March 18.

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Inside Wells Fargo’s gen AI council

BankInovation

NASHVILLE, Tenn. Steve Hagerman, chief information officer of consumer technology at Wells Fargo, said today during Bank Automation Summit 2024 that the bank’s gen AI council consists of five bank leaders: People officer; […]