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Can Millennials Revive Call Center Commerce?

PYMNTS

Millennials have long borne the blame for a variety of problems in commerce, including the decline in popularity of diamonds and certain fast casual restaurants. Millennials could be helping to bring new life to call center commerce. That’s reportedly the case when it comes to luxury retail brand Gucci. Larger Changes.

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Trust And Speed Light A New Path To Omnichannel Retail

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For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. Indeed, as the recently completed National Retail Federation (NRF) retail show in New York City demonstrated, commerce keeps moving to what Webster called in the webinar a “customer-centric approach.”

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How Retailers Are Bundling Up With Experiential Concepts

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What Canada Goose did was invest in its North American sales by encouraging consumers to stress-test their current jacket and consider a new one even though the inventory for their obvious suggestion wasn’t front and center. It was created ostensibly to promote its new Toronto store. Experiential Retail Expands.

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Fast Fashion Isn’t Dead Yet — And Could Find Retail Rebirth

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So-called fast fashion has been a big player in retail for years, but that part of the commerce-and-apparel world is facing some serious challenges. 30) from the Columbia Spectator , which covers news important to students at Columbia University and Barnard College in the global fashion capital of New York City.

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L’Oréal, Instagram Lead Late-Year Social Commerce Push

PYMNTS

It’s also a play to capture TikTok’s Gen Z and millennial audience. So it’s no surprise that Instagram is making moves to replicate TikTok’s most popular features — especially in areas where TikTok hasn’t already amassed a strong foothold, like Brazil,” says social media fan site Later. “In Comscore data says the share of U.S.-based

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Here’s What IBM Thinks Retail Will Look Like In 2020

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The rise of eCommerce , the push toward omnichannel shopping platforms, the increasing relevancy of social media on shopping habits and the development of the Internet of Things to plumb every last morsel of data on customers and what they spend money on are all rapidly and drastically altering the face of retail.

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Google’s Latest Travel Move Could Boost Contextual Commerce

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Make room for more contextual commerce and more retail innovation in the travel sector. That’s the view from one of Google’s latest retail-associated launches, an airfare insight and travel recommendations offering. The travel industry also is the site of recent retail-oriented innovation. Habibi asked. Travel Trends.

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