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Collaboration: The New Competitive Weapon

Gonzobanker

We see the types of content being shared through social media. Retail executives collectively evaluated their Retail organizational structures to determine the most productive distribution of departmental ownership and experience management. GonzoBanker Bank Chief Retail Officer Roundtable San Diego May 22-24.

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Big Brain on Campus: Dr. Scott Zoldi Talks Responsible AI at MIT, UCSD and Duke

FICO

We caught up with FICO’s “big man on campus” after his recent college tour, at which he lectured and/or met with students at the Massachusetts Institute of Technology (MIT) Sloan School of Business, the University of California San Diego Jacobs School of Engineering and Duke University’s Statistics Department. FICO: How about UCSD?

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Venmo, Girl Scouts And Bitcoin: The Week In Unexpected Upsides

PYMNTS

The magic that makes it happen is the social media part of the Venmo platform, which allows users to list a live feed of their transactions in an easily digestible, scrollable, emoji-filled form. One anonymous San Diego scout sold more than 300 boxes of Girl Scout cookies in less than six hours.

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Fraud Ideas from FICO World 2022 – and Excitement for 2023!

FICO

It’s summer, and for most of San Diego, this year that means visiting “Top Gun” film locations or heading to one of our city’s amazing beaches. One customer told how they had been able to deploy user defined variables in FICO Falcon Fraud Manager to track and understand payment velocities. Tue, 07/02/2019 - 02:45.

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

Whether it occurs on a managed device in the branch or on a customer’s own mobile device at home, the account opening process itself, regardless of delivery channel, must be seamless, simple, and efficient. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

Whether it occurs on a managed device in the branch or on a customer’s own mobile device at home, the account opening process itself, regardless of delivery channel, must be seamless, simple, and efficient. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

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2020 GonzoBanker Awards

Gonzobanker

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. Remember that? Then, in 90 days, COVID-19 turned everything on its head.

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