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Fraud Ideas from FICO World 2022 – and Excitement for 2023!

FICO

Fraud Ideas from FICO World 2022 – and Excitement for 2023! FICO World 2022 was an excellent event with a stellar fraud protection and compliance track - here's some of what we learned. It’s summer, and for most of San Diego, this year that means visiting “Top Gun” film locations or heading to one of our city’s amazing beaches.

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Big Brain on Campus: Dr. Scott Zoldi Talks Responsible AI at MIT, UCSD and Duke

FICO

We caught up with FICO’s “big man on campus” after his recent college tour, at which he lectured and/or met with students at the Massachusetts Institute of Technology (MIT) Sloan School of Business, the University of California San Diego Jacobs School of Engineering and Duke University’s Statistics Department. FICO: How about UCSD?

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

Whether it occurs on a managed device in the branch or on a customer’s own mobile device at home, the account opening process itself, regardless of delivery channel, must be seamless, simple, and efficient. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

Whether it occurs on a managed device in the branch or on a customer’s own mobile device at home, the account opening process itself, regardless of delivery channel, must be seamless, simple, and efficient. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

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The 2015 GonzoBanker Awards

Gonzobanker

No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond). Jill’s use of Twitter is a model for any bank CEO looking to engage on social media. Bank project management offices. Freudian Slip Award.