Innovation Operations Security UX 
PYMNTS
JANUARY 14, 2020
In financial services, demand for ease of use and security are sky-high, even for business customers. But cloud migrations are often complex, particularly when it comes to remaining compliant with the mounting regulatory initiatives designed to address growing security risks in the financial services arena.
Bank Innovation
APRIL 17, 2019
Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.
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PYMNTS
OCTOBER 30, 2018
A consumer’s sense of security and trust can be a funny, even unpredictable thing, especially when it comes to payments, banking and commerce. Good UX vs. Security. That said, Oosthuizen noted, those younger developments often tend to focus on “good UX and the consumer experience — in terms of what works. Trust Advantage.
Insights on Business
NOVEMBER 28, 2018
Each of these services utilizes key capabilities of the IBM Cloud to manage everything from security to scalability. This allows for new innovative operating models such as an SLA that says: “run my risk simulation in 4 hours, regardless of the size.” Read more about RegTech in the cognitive era here.
PYMNTS
APRIL 3, 2019
UX, Payments and App Innovation. We did a lot of operational testing beforehand. We actually set up mock stores where we would test the operational experience of customers ordering on the phone and showing up to pick it up,” Sharif said, adding that the service will expand to Costa’s more than 2,400 stores across the U.K.
PYMNTS
NOVEMBER 1, 2018
report: “The rise of digital innovators in financial services presents a significant threat to the traditional business models of retail banks.”. FinTech firms, instead of seeking to break through the banking walls and create a new payments world, are instead “helping to enable many of those innovations for those banks.”
Gonzobanker
JULY 20, 2022
The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience.
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