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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Brex Offers FDIC Insurance, Adds Chief Legal Officer

PYMNTS

Brex , the San Francisco financial technology startup, is offering FDIC insurance on its no-fee cash management account, the company announced Wednesday (July 22). Her role will include legal and compliance oversight including the company affiliate, Brex Treasury LLC, a Securities and Exchange-registered broker-dealer.

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Galileo, Plaid Integrate To Streamline ACH Transfers

PYMNTS

The Salt Lake City payment processing platform has joined with Plaid, a Visa subsidiary based in San Francisco, that builds financial technology platforms to connect bank accounts and initiate automated clearing house (ACH) transfers. Last month, Galileo launched what it called a faster and less expensive way to create debit cards.

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Visa, Wave Team To Bring Instant Payouts To Micropreneurs

PYMNTS

The Wave financial technology platform, he said, at base, is designed to handle the bookkeeping and tax complexities for its micro-merchant customers as they generate invoices and collect funds. It’s not secure at all, yet it’s what customers know and trust. “I However, he noted, that is literally what writing a check involves.

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Alibaba On Why US Is The ‘Testing Ground’ For Global B2B eCommerce

PYMNTS

Kivanc Onan, head of B2B North America Financial Products at Alibaba Group, recently spoke with Karen Webster about Alibaba’s strategy to mitigate those risks, with payments and financial technology as key components of the company’s strategy for international growth. Supplier Payment Security.

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Beyond Mobile Banking, Giving (Alexa’s) Voice to Financial Lives, Naturally

PYMNTS

In an interview with PYMNTS, Domach said that “we are very early in the journey with voice technology, especially when it comes to final financial technology.”. We have to be able to balance delivering clients’ needs on a scale that is convenient for them, while at the same time balancing security.”.

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Evolution through digital reinvention in banking

Insights on Business

Here are a few examples of how digital reinvention is being used by banks today: A bank in North America is using digital reinvention to improve its customer rewards program by using blockchain technology to give customers real-time data about their rewards account and a much better user experience.