Deep Dive: How Digital Trends Have Defined CUs' Moves In 2020, And How They Will Continue To Do So
PYMNTS
DECEMBER 30, 2020
The American Bankers Association found that 82 percent of consumers favored banking digitally over visiting brick-and-mortar locations, even before the pandemic began, and a separate study found that 88 percent of credit unions surveyed in early 2020 planned to invest more in such technologies than they had during the previous year.
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