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Are There Digital Strategy Lessons Financial Institutions Can Learn From Other Industries?

Perficient

Companies like to focus on accelerating digital transformation to be the ‘leaders of Industry’. However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. The Approach.

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Inside Chipotle’s Decade Of Digital-First Ordering Innovation

PYMNTS

Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. The company will deploy delivery-focused kitchen management solutions from ConnectSmart to more than 900 locations in these two global markets.

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Deep Dive: Why QSRs Should Lean On Loyalty To Personalize Mobile, Online Dining

PYMNTS

Leveraging the same digital strategies to target consumers in large cities and smaller towns could therefore put QSRs at a disadvantage. Digital strategies must therefore reflect generational as well as geographical distinctions among consumers. Recent PYMNTS research reveals that 16.3 percent of U.S.

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Impact Roadshow | Westbrooke, Maine

Filene

Local Host: Maine Credit Union League. Innovation Immersion - Filene’s Innovation Immersion program helps credit unions execute on innovation, ideas, and cultural change. We'll walk through some of Filene's latest programs, and the research and innovation behind them. Click to REGISTER.

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J.P. Morgan Looks Toward Payments Modernization

PYMNTS

Digitization was no longer simply a benefit, but a necessity — and according to Georgakopoulos, treasurers had an important seat at the leaders' table to guide the enterprise toward greater agility, expansion into new markets and customer segments, and an overall optimized financial strategy.

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Will Customer Experience Ever Rule the World?

Perficient

The chart argues three main points: Economic value to our company is lost when an experience doesn’t meet customer expectations. As pointed out in the KPMG paper and many other studies , companies with better customer experiences do better in the market. Source: KPMG. That’s shown on the left side of the chart.

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Why Digital’s 3.0 Shift May Take Longer Than We Think

PYMNTS

And you better do it right now, they add, since digital shifts wait for no one. Innovators with better tech will appear and — literally overnight — snatch your customers out of your calcified incumbent arms and build scale, they say. For those companies, making the quantum leap to digital is, literally, a bridge too far.