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Deep Dive: How FIs, Customers Are Navigating The Coronavirus-Inspired Spike In Digital Banking Demand

PYMNTS

Banks must now consider how to best expand remote services and emphasize these channels once consumers can safely visit branches again. This month’s Deep Dive examines how consumers are approaching digital banking and how FIs are leveraging online and mobile channels to prevent service gaps during the pandemic.

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FiServe Survey: More Consumers Using Mobile Bill Pay, Slowly Testing Digital Wallets

PYMNTS

The latest Expectations & Experiences consumer trends survey from Fiserv , a leading global provider of financial services technology solutions, finds that consumers are paying more bills from mobile devices while slowly starting to venture into digital wallets.

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Seeking Banking Balance Between Physical And Digital

PYMNTS

With more consumers moving to mobile transactions over visits to branches, some banks are considering closing brick-and-mortar locations to reduce operational costs. The price of real estate is prompting even the largest players in the banking world to scale back their branch operations.

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Not Down For The Count, Cash Still Counts For Plenty

PYMNTS

As many as 56 percent of those surveyed said they were using cash as frequently as they did a year ago; 23 percent were using it more often. As for demographics, Pierce stated that tech use does indeed skew younger, but that millennials do use a hybrid of cash and digital payments. do not accept cash.

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CUs Work Together To Stay Ahead Of The Competition

PYMNTS

Their traditional banking rivals are now supplemented by young, agile FinTechs that advertise the most advanced technology and much greater efficiency than their legacy counterparts, meaning that CUs must lean into their strengths to get ahead. Market share, asset size and third-party surveys are some of the more common approaches.

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How A Digital Makeover Could Be Key To CUs’ Member Acquisition Plans

PYMNTS

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however.

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Creating a Customer-Centric, Digital Financial Institution

Abrigo

“I’ve found that attracting younger, millennial talent is almost like attracting clients,” said McBay. While young professionals value dynamic, creative work environments, innovation, and professional development, banks rank poorly in these key areas to this demographic, according to Deloitte’s Talent in Banking survey.

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