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Future of Customer Experience in Digital Banking

Banking 2020

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

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The 2023 GonzoBanker Awards

Gonzobanker

Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. Sounds like a cool strategy to build a smarter bank.

Fintech 194
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2020 GonzoBanker Awards

Gonzobanker

And how did community banks and credit unions respond to the COVID craziness? Financial institutions went from having no PPP lending program at all to funding their first loan in 90 days – and this with literally last-minute regulatory guidance. There have been many come-and-go digital banks.

Idaho 172
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Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

Gonzobanker

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.” General Sessions.

Chicago 97
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CEO Roundtable: Ideas for a successful 2023

Independent Banker

So we’re careful when we lend out commercial real estate loans. West: We have a major initiative to significantly improve our digital delivery system. On the heels of that, we’re going to build a new digital banking platform and data warehouse. It’s a major undertaking for a bank of our size.

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France’s Groupe BPCE Acquires Munich-based Fidor Bank

Fintech Labs Insights

Digital banking pioneer Fidor Bank has been acquired by Groupe BPCE of France. Terms were not disclosed, and Fidor Bank founder and CEO Matthias Kröner will remain with the company. ” Kröner, whose bank expanded to the U.K. ” Kröner, whose bank expanded to the U.K.

Groups 12
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GonzoBanker Awards 2017

Gonzobanker

Best Bank Sale of the Year – Although it was early in the year, the Bank of North Carolina’s (BNC Bancorp) sale to Pinnacle Financial wins. BNC shareholders got a terrific premium, a 47% dividend increase, and a continued leadership role for Richard D. The Real “Lending” Stock Award – Goes to longtime player LendingTree.