PYMNTS

OCTOBER 28, 2020

PSCU , the credit union service organization (CUSO), is teaming up with FICO Customer Communications Services (CCS) to develop a fraud alert tool for credit unions (CUs), PSCU said in a statement on Wednesday (Oct. In the event of possible fraud, members are alerted quickly and securely using their preferred method of communication.

Fraud 109

Fraud Tools Security Analytics 109

PYMNTS

OCTOBER 14, 2019

Money laundering and similar forms of fraud have become more concerning for FIs as reports of cybercrime circulate globally. Recent scandals involving Deutsche Bank and Swedbank have made consumers reconsider their trust in FIs, many of which are scrambling to keep fraudsters out and bring consumers back. financial regulations work.

Strategy 109

Strategy Fraud Innovation Regulation 109

PYMNTS

SEPTEMBER 18, 2019

Mobile and online banking providers have been upping their fraud protection measures over the last decade, making it more difficult for bad actors to rely on some of the schemes that previously worked in such channels. Banks are dealing with rapid rises in fraud schemes such as ATOs, synthetic identity fraud and account opening fraud.

Fraud 195

Fraud US Tools Strategy 195

PYMNTS

JULY 29, 2019

To accommodate this shift and the nation’s growing number of internet and smartphone users, tech giants like Amazon and Facebook are launching digital banking solutions focused on mobile devices. The following Deep Dive explores AI’s fraud-fighting uses and how the technology can offer more personalized services.

Digital Banking 181

Digital Banking Fraud Mobile ATM 181

PYMNTS

MAY 28, 2020

This means FIs must be able to ferret out and defend against an ever-more complex array of attacks, and they deploy advanced fraud detection strategies and designate additional resources to keep themselves and their customers safe. Staying ahead of fraud requires constant innovation. Red Flag Behaviors.

Fraud 139

Fraud Mobile Tools Missouri 139

PYMNTS

DECEMBER 19, 2019

An explosion of FinTech innovation has jump-started traditional financial institutions’ (FIs) digitization efforts. Yet, each of these strategies to modernization is a double-edged sword, exposing a bank — and, thus, its partners and customers — to a new breed of fraud risks. In the U.K.,

Fraud 104

Fraud Payments Security Fintech 104

PYMNTS

SEPTEMBER 19, 2019

This has become a larger problem for FIs as they must not only deal with protecting customers from fraud, but also guard against bad actors armed with 4.1 Account opening fraud is a favorite tactic among such cybercriminals, many of whom rely on these credentials to pose as legitimate customers. billion stolen credentials.

Fraud 144

Fraud Data Mobile Tools 144

PYMNTS

NOVEMBER 20, 2019

This rampant availability of users’ data makes it easier for bad actors to wreak havoc and commit fraud. Many FIs have looked to mitigate this growing threat by deploying advanced learning tools such as artificial intelligence (AI) and ML, but fraudsters are quite familiar with them. It is estimated that more than 4.1

Fraud 117

Fraud Data Management Analytics 117

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

NCR

JULY 28, 2017

This convenience offers many advantages to the consumer, but financial institutions and consumers need to recognize one of the biggest disadvantages of this technological expansion: the increased risk of digital banking fraud. million instances of fraud and two million computer misuse offenses in England and Wales alone. .

Fraud 74

Fraud Digital Banking Survey Security 74

PYMNTS

FEBRUARY 1, 2019

Many financial institutions are achieving this state of vigilance by investing in artificial intelligence (AI) and machine learning (ML) solutions as part of their anti-fraud efforts. . But as Jeremy Balkin, head of innovation for Swiss bank HSBC , recently told PYMNTS, even AI and ML need assistance sometimes — from humans. .

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System Digital Banking Fraud Customer Experience 123

PYMNTS

AUGUST 15, 2018

Businesses in nearly every industry need to worry about risks, especially when it comes to fraud and security. But those dangers are even more pressing in the banking industry, where bad actors are increasingly attacking financial institutions (FIs) on multiple fronts, and using multiple techniques. Around The Digital Banking World.

Fraud 103

Fraud Report US Digital Banking 103

PYMNTS

JULY 25, 2019

Banks need to innovate faster and further when it comes to the technology they use on their online platforms, as to stay one step ahead of bad actors with access to the same technology. Banks need to make sure they’re using tech in ways that keep the fraudsters out, but don’t send customers looking for another service.

Digital Banking 176

Digital Banking Innovation Fraud United States 176

PYMNTS

JANUARY 28, 2021

The latest Digital-First Banking Tracker® done in collaboration with NCR , notes that “FIs are devoting more money than ever to fraud prevention as more consumers go digital. This development comes as 68 percent of fraud experts report increases in cybercrime over the past year.”.

Fraud 244

Fraud Survey Digital Banking Security 244

PYMNTS

OCTOBER 10, 2019

Consumers have noticed the rising levels of fraud in digital banking, and they are not pleased. Financial institutions (FIs) need to keep watch for newer schemes as they seek to prevent different forms of fraud, such as money laundering, on their online platforms. Around the Digital Banking World.

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Fraud Digital Banking Strategy Security 126

PYMNTS

JULY 1, 2019

Unfortunately, FIs are often caught between balancing more stringent security tools and offering the seamless experiences consumers crave. Modern customers are much more likely to grow frustrated by lengthy processes and switch to other banks, after all. Biometrics and the Future of Fraud.

Customer Experience 187

Customer Experience Tools Fraud Security 187

PYMNTS

DECEMBER 28, 2020

Many CUs have since leaned into these efforts with digital innovations aimed at a range of issues, such as tackling fraud or enhancing members’ remote banking access. The agreement will give the CU access to offerings such as an omnichannel digital banking platform with biometric login capabilities.

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North Carolina Houston Fraud Innovation 197

PYMNTS

MARCH 6, 2020

And Adams says he sees the FinTech’s job as providing the banks with “the tools and the processes” so that they can offer those services to their customers. And, even with digital on the rise, the transformation’s heart is still the foundation of the relationship between the bank and its end client, which is founded in trust.

Customer Experience 251

Customer Experience Fintech United States Fraud 251

FICO

MARCH 30, 2023

This got me thinking about how the seemingly innocuous shift to digital is impacting things on a macro level. Both from a cash and a fraud perspective, my curiosity was piqued, and I fell down the rabbit hole to learn more. Fraudsters Love Digital Real-Time Payments All this rapid change is great for one thing — fraud.

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Fraud ATM South Carolina Management 52

PYMNTS

OCTOBER 16, 2019

Money laundering has always troubled financial institutions, but today’s digital banking system creates additional complexities as fraudsters around the world take advantage of financial technologies. Mobile, online and phone channels all have distinct fraud challenges and customer needs. The Cost of Compliance.

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Compliance Fraud Study Digital Banking 123

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management. .

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities. Around the Digital Banking World.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management. .

Survey 52

Survey Fraud US Customer Experience 52

FICO

JANUARY 10, 2023

Top 5 Fraud Posts for 2022: Scams, Contactless and Money Mules. In a year that saw the word "scamdemic" coined, scams such as authorised push payment fraud were top of mind, along with various other fraud schemes. Few things change faster in the financial services space than fraud trends. FICO Admin.

Fraud 52

Fraud Cards Analytics Oakland 52

PYMNTS

OCTOBER 29, 2018

The greater availability of data gives financial institutions (FIs) and FinTech firms alike insight into customers’ behaviors, habits and preferences, allowing them to develop more effective tools, products and features. While these initiatives are spurring more focused financial services innovations, they also come with challenges.

Security 192

Security Fraud Tools Data 192

PYMNTS

DECEMBER 17, 2019

Headlines are filled with reports of service outages and data breaches , and both banks and consumers are contending with rising fraud concerns as digital banking takes off. Fraud threatens everyone, yet customers rely on their banks for protection. The Technology Gap That Fosters Fraudsters.

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Technology Fraud Data Security 142

PYMNTS

OCTOBER 11, 2019

Money laundering has always troubled financial institutions, but today’s digital banking system creates additional complexities as fraudsters around the world take advantage of financial technologies to launder approximately $2 trillion annually. AML Strategies and Innovation Quirks. Changing AML with AI and ML.

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Strategy Innovation Fraud Security 123

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure.

Security 133

Security Data Fraud Tools 133

PYMNTS

DECEMBER 31, 2020

Like their cousins in banking, credit unions (CUs) long enjoyed a relaxed pace of technological change. Consumers waited on financial institutions (FIs) to innovate in an odd relationship that put business needs before customers’ needs. It was all on their timetable. Not anymore. CUs Are Going Next-Gen.

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Survey Arizona Innovation Innovation Strategies 235

PYMNTS

MAY 29, 2020

We have deep dives on Main Street’s digital shift, ATM innovation and PPP loans. FIs Or FinTechs: Who Will Power Banking’s Big Digital Shift? The pandemic has sped up the digital roadmap for everyone in financial services, providing for more innovation in the last few months than had been seen during several years.

Maine 130

Maine ATM Innovation Millennials 130

PYMNTS

JANUARY 27, 2021

The contact center serves as an improvement from both a customer relationship management perspective and a fraud-fighting one, for example. The technologies are more intuitive, with the addition of voice identity not only to make it easier for members to connect but [also to] prevent fraud,” Kearns said.

New Jersey 223

New Jersey Connecticut Fraud System 223

PYMNTS

NOVEMBER 19, 2020

Evidence suggests that one of the most effective ways they can continue to engage their member bases is to roll out personalized services, such as financial management and budgeting tools, card management options and targeted marketing initiatives. For more on these stories and other CU headlines, read the Tracker’s News and Trends.

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Alabama Meeting Fraud Trends 228

PYMNTS

NOVEMBER 23, 2020

Most of those solutions still rely heavily on checks and business credit cards — which are resource-consuming processes with higher risk[s] of misuse, fraud and theft,” Gitesh Athavale , head of product (cards) at Nium, told PYMNTS. Businesses interested in [digital] payment tools want fast, easy ways to adopt them.

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System Management Tools Cards 165

Gonzobanker

JUNE 7, 2023

The launch of Charlie points to an underserved niche in banking: older adults. In mid-May, a digital bank account for the 62+ crowd debuted in the United States. It’s only a matter of time for retirees to get a rewrite of digital banking. Here, there are existing fintech tools developed for older adults.

Los Angeles 117

Los Angeles Fintech Digital Banking Tools 117

PYMNTS

APRIL 30, 2020

CUs are seeing an increased number of phishing emails and overall digital fraud since the pandemic started, with 22 percent of American consumers reporting they have been targeted by virus-related online fraud, according to one survey. Deep Dive: Emerging CU Fraud Threats And How Data Analytics Can Help.

Data 188

Data Meeting Arizona Analytics 188

PYMNTS

NOVEMBER 27, 2019

Banks’ digitization journeys have been a rocky road, to say the least. The spark of FinTech innovation in recent history has set off a catalyst of disruption for traditional financial institutions (FIs), with the status quo of legacy financial services no longer sufficient for consumers, small businesses or corporates.

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Fraud Fintech Digital Banking Payments 111