Customer Experience Operations Strategy UX 
Perficient
MARCH 19, 2021
“POUR” has become mainstream lingo for the four main principles (Perceivable, Operable, Understand, and Robust) of web accessibility. These four essential guidelines created by the W3C organization are the “how-to” guide for digital teams of strategists, designers, developers, SEO and content specialists to create accessible experiences.
Gonzobanker
JULY 20, 2022
Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.
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Perficient
SEPTEMBER 29, 2022
Embedded finance is the “embedding” of payment or banking software into non-financial services companies’ operations. If a customer agrees to use an embedded finance function, they will usually have to consent for the respective company to access the necessary data to carry out functions, such as transactions and money transfers. . .
Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Perficient: Digital Strategy Experts. Promising to deliver performance you can’t fulfill is a recipe for reputational disaster.
Gonzobanker
FEBRUARY 23, 2022
A financial institution’s Banking-as-a-Service strategy needs to be more than an extra credit project for the I.T. However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right. Now is the time to create a BaaS strategy.
PYMNTS
JANUARY 14, 2020
Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.
Perficient
MARCH 4, 2021
The ability to access digital content every day should not be difficult for anyone using assistive technology or an adaptive strategy like zoom text and should remain a top design priority for organizations to incorporate into their design process, whether it’s Waterfall, Agile, or a combination of those methods.
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