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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

Gentle Monster Background Founded in 2011 by Kim, Gentle Monster initially struggled to break through against large brands like Luxottica which controls an estimated 30% of the US market, and is behind almost every single designer eyeglass brand you can think of, including Ray-Ban, Oakley, Armani, Ralph Lauren, Chanel, Prada and many more.

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Insights and understanding – the key to customer experience?

NCR

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes.

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Interview: Gary Johnson on How COVID-19 Can Power the Electric Vehicle Market

Perficient

They had to change the way they operate with new social distancing guidelines. They also found that the customer experience is often just as good, if not better. This shift has caused customers’ expectations to increase, and companies to adjust to what many believe will be the new norm.

Marketing 309
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COVID and Commerce: Why a Pandemic Will Compel B2B Businesses to Adopt B2C Models

Perficient

Interests and affinities in different market segments. The behavior of new vs. returning customers. People – Do you have the dedicated employees to staff a B2C operation? How are you handling sales tax in various states that you might serve through a B2C channel? Geographic location.

Analytics 332
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FICO Payment and Credit Trends Market Update

FICO

Many credit card issuers were faced with making new operational decisions, adapting to new regulations, and providing a safe and engaging customer experience. This market update will help you keep a pulse on the changing circumstances that the pandemic has on consumers and payment trends.

Trends 52
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Bank Multiple Improvement: 33 Items Stakeholders Want to Know Now

South State Correspondent

Whether it is an earnings call, quarterly shareholder letter, or employee update, these are concerns the market has, and as a bank leader, you should be prepared. Uncertainty over higher rates, greater market volatility, and the threat of a looming recession, investors now suspect of growth. It is time to play a little defense.

Trends 195
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10 Lessons We Learned at the Nacha Smarter Faster Payment Conference

South State Correspondent

timeshare companies, crypto firms, multi-level marketing, credit repair, dating services, telemarketing, tech support companies, etc.). Banks with open banking ambitions should adopt this language standard to increase interoperability, efficiency, security, and customer experience. Pacific Time.