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The Holy Quest for CRM in Anytown, USA

Gonzobanker

When Calvin DoRight founded the bank in 1948, delivering exceptional customer service was his dream. It’s time we embark on a journey to modernize and invest in a powerful customer relationship management system!” And the leadership team was excited to hear this news. Fast forward to modern times, when Thomas B.

System 134
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Charles Potts: Challenging the status quo

Independent Banker

As prudent lenders, community bankers make every effort to mitigate risk. As prudent lenders, community bankers make every effort to mitigate risk. At ICBA, we already see movement on this front as community bankers embrace a willingness to explore different perspectives and cultural change. By Charles Potts, ICBA.

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Charles Potts: Innovation trends for 2023

Independent Banker

ICBA is leaning into it, bringing its ThinkTECH Accelerator program and innovation efforts in-house to provide community bankers with targeted solutions. Here are what I believe will be the top five opportunities this year: Targeted fintech initiatives focused on meeting community bankers’ unique needs. You want change, make some.”

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Best Banking Books To Create The Modern Banker

South State Correspondent

Since many bankers likely have a self-improvement goal in their New Year’s resolutions, we wanted to put out our recommendations right from the start. To do this, we teamed up with Jack Hubbard, Managing Partner of the Modern Banker , to bring you our collective favorites. Heart Spoken , by Elizabeth Cottrell.

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2021 GonzoBanker Awards

Gonzobanker

It accelerated the customer move to digital and the employees’ move to some kind of work-at-home arrangement, at least in part. We know the customer buying and use of financial services is being fundamentally changed by fintech, but our long-term strategies to invest/partner/buy/compete are very much works in progress. Doug Larson.

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2020 GonzoBanker Awards

Gonzobanker

Bankers started the year with good business plans, strong balance sheets, and optimism. By providing unprecedented loan relief and loan counseling/assistance for millions of their customers impacted by the pandemic. Even George Bailey would have given you the thumbs up. ” – Hunter Thompson. Everything.

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Enterprise Intelligence: 5 Steps to Ending a Whac-a-Mole Approach

FICO

If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game. It is a kiosk game with a waist-high playing surface with five holes, where plastic “moles” reside; these moles randomly pop up out of their holes, but quickly drop back down into them.