Perficient

NOVEMBER 19, 2020

Have we optimized our know your customer (KYC) procedures for digital account opening? Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved. Do you need to ask all the questions? How integrated are marketing and digital?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

SEPTEMBER 5, 2019

Call centers are reevaluating how customers are authenticated across all channels, including websites, mobile apps, chatbots and traditional telephone calls. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S. We absolutely consider social media to be part of our contact center.

social media 116

social media Fraud Tools Knowledge Base 116

PYMNTS

APRIL 22, 2020

Onboarding is typically the first interaction customers have with financial institutions (FIs), which leaves a lot riding on the process. Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Biometrics and Onboarding.

Security 133

Security Data Fraud Tools 133

William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Demo: Sezzle app with knowledge based authentication to link bank accounts. Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Robert Armiak (CEO).

Video 40

Video Mobile social media Analytics 40