PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. The rule change is the subject of a recent white paper published by GIACT. That implies an ease of use while giving up nothing when it comes to security.

Payments 178

Payments Fraud Security Customer Experience 178

CFPB Monitor

JULY 13, 2016

While the CFPB has not yet held a public event devoted to FinTech or financial innovation, the Office of the Comptroller of the Currency (OCC) recently held a Forum On Supporting Financial Innovation in the Federal Banking System to discuss the agency’s approach to FinTech and other innovative products.

Innovation 60

Innovation Fintech Customer Experience Policies 60

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

MAY 27, 2016

Joe DeCosmo , Chief Analytics Officer of Enova Decisions , says that it’s clear that even with access to big data, not harnessing it in the most efficient way can lead to some major challenges in driving innovation. Innovation through analytics drives business performance, growth, customer satisfaction and bottom-line results.”.

Big Data 110

Big Data Data Analytics Resources 110

Independent Banker

FEBRUARY 3, 2016

By capturing and analyzing each customer relationship and its behavioral patterns, in real-time, integrated CRMs allow all bank staff to see the data and use it to create a truly exceptional customer experience, leading to higher wallet share, increased loan growth, better customer acquisition and healthier deposits.

Leadership 70

Leadership Customer Experience Management Data 70

Insights on Business

DECEMBER 14, 2016

Using technology – especially hybrid cloud technology – to ruthlessly simplify and standardize while driving continuous innovation. Delivering frictionless and engaging experiences, using both in-house data and social media to anticipate customers’ wants and needs. ibm.com/marketing/iwm/dre/signup?

social media 70

social media United States Regulation Operations 70

FICO

AUGUST 1, 2018

Improved the customer experience, resulting in accelerated business growth. To start the decision management journey and assess your organization’s own decision management maturity, download the white paper, “ FICO Decision Management Maturity Model and Map.” Reduced portfolio risk and lower costs.

Management 58

Management DC Examples Customer Experience 58