CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. The deadline to submit comments in response to the RFI is October 16, 2022.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

CFPB Monitor

APRIL 1, 2021

Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Augmenting risk management and control practices. Comments on the RFI must be received by June 1, 2021.

Risk Management 78

Risk Management Training Lending FDIC 78

PYMNTS

DECEMBER 29, 2020

It’s great to see the prioritization on innovation with this bill,” Wingert said, calling the AML regulatory changes important. However, Wingert said the fact remains that many financial institutions, merchant acquirers and online stores are missing important risk signals by overlooking a proven approach to fraud and risk management.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

DECEMBER 6, 2016

Glen Fossella , CRO of Urban FT , recently joined Karen Webster for a discussion on where innovation in the banking environment is going and how banks — both big and small — are being challenged to keep up. KW: Innovation in the banking sector is blossoming. Here is an excerpt of the conversation.

Innovation 100

Innovation Mobile Digital Banking Technology 100

FICO

JANUARY 21, 2020

Small banks and credit unions need to increase profitability, advance competitive positioning, and improve the customer experience to better compete with fintechs and large banks who leverage AI for decisioning. We’re short on analytic and IT resources. Fintechs offer highly compelling, innovative customer experiences.

Analytics 52

Analytics Customer Experience Resources Innovation 52

FICO

AUGUST 3, 2022

There’s an arms race to leverage agile, best-in-class technology that consistently delivers top-performing customer experiences – all enabled by data-driven intelligence. To make the most of limited IT resources, one place to start is simply by ‘flipping the switch’ on the data story. Aligning with C-Suite Priorities.

Data 52

Data Analytics Customer Experience Technology 52

PYMNTS

OCTOBER 10, 2018

Rarely does the wire transfer come into play as an exciting, innovative payment rail ready to disrupt cross-border B2B payments. The wire transfer, made popular by Western Union more than 150 years ago, may not seem to be the most innovative rail. counterparts are not available.

Fraud 116

Fraud Compliance Innovation Payments 116

Independent Banker

FEBRUARY 24, 2016

Along with an expanded lineup of general session presentations, more than 200 companies will be exhibiting at Expo to discuss the industry’s latest product and service innovations. Tech entrepreneur and New York Times bestselling author on business creativity, innovation and reinvention. ICBA Chairman, and President and CEO.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

FICO

AUGUST 30, 2019

Beyond their own unique proprietary resources, all competitors have access to essentially the same third party data. For every customer interaction, decision science and predictive analytics can enable businesses to make the most of all available data to anticipate customer needs and prescribe the best action.

Analytics 40

Analytics Data Tools Leadership 40

Abrigo

MAY 8, 2024

Read resources provided here to see what they're saying. This piece explains: Generative AI and how it differs from AI in general What’s behind the genAI hype and the concerns Real-world use cases of generative AI at financial institutions and Available resources for financial institutions to learn more about generative AI in banking.

Examples 195

Examples Fraud Resources Risk Management 195

Abrigo

FEBRUARY 6, 2024

It is imperative for community financial institutions to adopt innovative technology solutions that protect customer funds without impacting the customer experience.” Enterprise risk management is a complex process that pays for itself through cost reduction, brand and reputation enhancement, and bottom-line success.

Fraud 221

Fraud Training Trends Regional 221

Gonzobanker

MAY 21, 2019

There are no visible managerial processes tied to customer experience and learning. I cannot obtain working documentation regarding today’s customer experience, and no single member of the executive team can speak authoritatively regarding the bank’s digital channel. We have to reshape Acme Bank quickly for the future.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Lending & Credit Risk. Credit Risk Management. Lending & Credit Risk.

Lending 221

Lending Technology Survey Examples 221

FICO

MARCH 6, 2020

FICO brings AI and advanced analytics to risk management, fraud detection, collections and much more. We serve corporates, insurance companies, and banks – be it a retail, private, wealth management, automotive or telecom bank, tier 1 or tier 3 bank. Here at FICO, AI is in everything we do. However, this has changed over time.

Compliance 81

Compliance Technology Fraud Analytics 81

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. What ISO 20022 is for global payments, the Financial Data Exchange (FDX) is for consumer financial data.

Conference 195

Conference Payments Fraud Data 195

ZootBlog

JANUARY 7, 2016

Consumers’ use of technology—from mobile to wearables—is driving change across many industries as businesses adapt to how their customers want to engage with them. For some time now, financial institutions (FIs) have responded to this consumer-driven environment with innovation in business models, operations, and IT.

User Experience 79

User Experience Security Community Innovation 79

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. In today’s world there is uncertainty around many things, your finances don’t have to be one of them.

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 14, 2023

Award – goes to CNBC’s Jim Cramer , who lamented that banks should have been innovating offerings like those delivered by PayPal and Square. The Ali vs. Foreman Award – goes to hedge fund manager Steve Eisman and Second Curve Capital ’s Tom Brown , who are polar opposites in the bank investment landscape. billion, Kalamazoo, Mich.).

Fintech 195

Fintech Community Regional Technology 195

Gonzobanker

DECEMBER 19, 2016

Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. Big c aveat emptor: developing custom apps means having the architecture, development talent and lifecycle discipline to stay out of trouble.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. Big c aveat emptor: developing custom apps means having the architecture, development talent and lifecycle discipline to stay out of trouble.

Utah 60

Utah System Community Marketing 60