Customer Experience Fraud Knowledge Base Security 
Perficient
FEBRUARY 22, 2023
AI is increasingly being used to automate a variety of tasks in financial services institutions, including customer service, fraud detection, and loan applications. Blockchain technology is being used to create secure, decentralized ledger systems that can store and transfer data in a transparent and secure manner.
PYMNTS
APRIL 22, 2020
Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. New account fraud is a significant problem for FIs, with 48 percent of values generated from fraud attempts coming from accounts that have only been open for one day, according to a recent report.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PYMNTS
SEPTEMBER 5, 2019
Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S.
PYMNTS
SEPTEMBER 5, 2019
The latest Call Center Commerce Tracker looks at how call centers are using artificial intelligence (AI) and biometrics to keep customers satisfied and safe, as well as new voice and visual trends. Three-fourths (76 percent) of call center leaders felt confident that they could prevent ATOs without diminishing the customer experience.
PYMNTS
SEPTEMBER 22, 2017
Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. A large number of banks and online sites still rely on knowledge-based authentication. We also keep a close eye on emerging cyber threats and data breaches. Guess what?
NCR
DECEMBER 20, 2017
User authentication has been a chief security concern for financial institutions (FIs) for many years, and is arguably more pressing today than it has ever been before. It should be remembered that, like any new security technology, biometrics could raise its own unique questions and concerns.
Abrigo
MAY 8, 2024
You might also like this webinar, "The check's in the mail: Understanding and preventing check fraud." They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. How banks and credit unions use genAI today Short supporting copy.
Expert insights. Personalized for you.
474 
Let's personalize your content