Customer Experience Financial Technology Innovation Retail 
Celent Banking
SEPTEMBER 30, 2015
These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.
PYMNTS
JULY 13, 2020
Indeed, just as SMBs have fast-tracked their own digitization efforts, their financial technology partners have also found the current climate to be an opportunity to accelerate innovation and roll out new services to support their merchant and consumer users. Innovation On The Fast Track. The Bigger PayPal Picture.
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Perficient
JULY 11, 2022
Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.
Celent Banking
FEBRUARY 28, 2017
Product Innovation — for demonstrating the ability to launch multiple innovative products. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience.
Celent Banking
FEBRUARY 28, 2017
Product Innovation — for demonstrating the ability to launch multiple innovative products. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience.
CB Insights
MAY 15, 2019
As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. One popular approach: in-house financial innovation labs. Fidelity Labs is also exploring how AI can improve customer service and FCAT opened a blockchain incubator.
PYMNTS
JULY 30, 2020
The Salt Lake City payment processing platform has joined with Plaid, a Visa subsidiary based in San Francisco, that builds financial technology platforms to connect bank accounts and initiate automated clearing house (ACH) transfers.
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