FICO
MARCH 9, 2022
The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. A far more complex and increasing concern for risk and fraud managers, however, is authorised push payment fraud.
FICO
FEBRUARY 2, 2022
Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences.
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South State Correspondent
APRIL 27, 2022
Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience. Build from there.
FICO
FEBRUARY 16, 2022
Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.
FICO
FEBRUARY 16, 2022
Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.
FICO
MAY 17, 2022
You can read more about all the UK survey results in our Digital Consumer Banking and Fraud Survey – UK Results Ebook . This is creating a challenge for banks, which need to walk the line between stopping scams and enabling a smooth customer experience during financial transactions. by Matt Cox.
FICO
JANUARY 11, 2022
Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Unintentional or unnecessary friction in the customers’ experience is always bad – however, friction itself is not inherently evil. Respect the data.
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