FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

DECEMBER 27, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Smart ACH was created not only to help meet NACHA compliance rules, but also to improve operational efficiency and the customer experience.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

DECEMBER 26, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Yet the actual specifics of the customer experience, infrastructure and protocols underpinning these services have been uncertain. Download the eBook.

Payments 123

Payments eBook Analytics CA 123

PYMNTS

DECEMBER 26, 2018

The following piece was written by Rob Eleveld, CEO of Whitepages Pro , as a contribution to our 2018 year-end eBook. . Our data is used to provide a low-friction, sub-second identity verification experience for good customers while segmenting questionable transactions into a higher-friction (and lower-risk) path.

eBook 149

eBook Fraud Data Payments 149

FICO

MAY 17, 2022

You can read more about all the UK survey results in our Digital Consumer Banking and Fraud Survey – UK Results Ebook . This is creating a challenge for banks, which need to walk the line between stopping scams and enabling a smooth customer experience during financial transactions. by Matt Cox.

eBook 52

eBook Survey Fraud Millennials 52

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Unintentional or unnecessary friction in the customers’ experience is always bad – however, friction itself is not inherently evil. Respect the data.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

DECEMBER 31, 2019

Glancing through the digital pages of the PYMNTS eBook, a few themes emerge. is ahead of the issuing [financial institutions (FIs)], as merchants look to speed up their lines for a better customer experience,” said Fagan. Among them lies change at the point of sale, as predicted by several respondents.

eBook 170

eBook Millennials Cards Survey 170

FICO

MARCH 7, 2022

When automated communication solutions are ineffective, people become the first line of response, increasing cost, or leaving customers unheard and negatively impacting the customer experience. How FICO Can Help You Meet Customers’ Communications Needs. Explore FICO® Customer Communication Services.

eBook 52

eBook Strategy Case Study Customer Experience 52

PYMNTS

DECEMBER 27, 2018

Glenn Fodor, SVP and head of First Data Insights, contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Brick-and-mortar’s performance to start the holiday season illustrated physical retail’s ability to encourage customers to spend more per visit.

Data 173

Data Retail eBook Online 173

Payments Source

JANUARY 1, 2018

Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Difficulty creating a consistent, multi-channel customer experience. Pain point #2: Difficulty creating a consistent, multi-channel customer experience. Customer experience solutions.

Trends 72

Trends Customer Experience Survey Data 72

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

JANUARY 1, 2019

Gerhard Oosthuizen, CTO of Entersekt , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Surely, we should first focus on the issues we want to address — faster payments, account takeover, and customer experience — then explore how we do it. I remember a conference almost a year ago.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Financial institutions have access to a lot of data – from customers themselves, third-party organizations, meta data, and many other sources.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. As they open new stores, they do so with a complete mentality change and a much more diverse approach to the customer experience and self-service.

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

APRIL 19, 2018

They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. In 2016, for example, Amazon began running pop-up kiosks for Kindle eBooks in convenience stores around the Seattle area, GeekWire reported. Wendy’s is hardly alone.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

JULY 17, 2020

The emerging opportunities for payment innovators across industries will enable them to deliver a customer experience where consumers and businesses can use digital, contactless solutions that move more transactions online and beyond cash and check.

Innovation 241

Innovation Payments Customer Experience Study 241

FICO

NOVEMBER 16, 2022

The right technology can help organizations on both of those fronts, while also providing a foundation that supports real-time automation and rules updates to help drive down costs and stop fraud losses; two-way communication to improve customer experience ; and transparency throughout the decisioning process for regulatory compliance and reporting.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

JANUARY 22, 2021

Customer experience transcended channels, and we all learned to harness the organization and technology to connect experiences with customers in a more profound way. As banks continue to accelerate their digital transformation roadmaps, de-channeling experience and providing a connected experience will be paramount.

Innovation 172

Innovation Tools Leadership Customer Experience 172

FICO

MARCH 10, 2022

One of the most interesting takeaways for me is that banks have an opportunity for proactive, personalized customer communication, in the channel of their choice, to provide fraud detection and fraud prevention, as well as to manage fraud cases so that they can be bought to a conclusion more quickly and with a better customer experience.

Fraud 52

Fraud Survey Cards Customer Experience 52

PYMNTS

JANUARY 20, 2021

We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers. But that is changing — slowly but surely.

Payments 175

Payments Examples Software Management 175

PYMNTS

FEBRUARY 21, 2018

Some 82 percent of users said they would cancel if the free two-day shipping were discontinued, according to research released by behavioral marketing platform SmarterHQ — which means fast delivery is more important to subscribers than other ancillary Prime services, including photo storage, music streaming and eBook privileges.

Retail 105

Retail eBook Examples Online 105

FICO

MARCH 13, 2019

Consumers are only giving a handful of lenders an opportunity to pitch for their automotive loan business, which underscores the need to engage customers with proactive, compelling offers and build positive, meaningful experiences. Close any customer experience gaps. Keep doing what’s working.

Survey 73

Survey US eBook Online 73

PYMNTS

FEBRUARY 19, 2018

In short, while 2017 was the year of payments disruption, 2018 will be the year of the satisfied customer. The newest PYMNTS eBook is full of expert insight into the future of B2B payments, from commercial cards to accounts receivable. Download and read the full eBook here. That doesn’t just mean consumers either.

eBook 100

eBook Payments Customer Experience Innovation 100

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Do the work for your customers; don’t pass the work along. Friction – not inherently good or evil.

Digital Banking 52

Digital Banking System Data Customer Experience 52

PYMNTS

JANUARY 28, 2021

Another important 2021 trend will be an increased emphasis on the customer experience, providing a seamless, easy to manage and personalized journey at every step. That means treating each individual user attached to a subscription as a separate person with their own preferences and expectations.

User Experience 271

User Experience Trends Strategy Customer Experience 271

PYMNTS

JUNE 29, 2017

Because, at the end of the day, what makes or breaks an outcome for retailers is their customers’ experience — and digital wallets allow them to provide one that is more focused, more tailored and ultimately more secure. Just fill out the form below to download the eBook. Want to know the other two? contact-form-7].

Mobile 137

Mobile Retail Security Fraud 137

FICO

MARCH 28, 2023

And finally, operationalizing the insights at scale to create bespoke, “in moment” customer experiences. It connects, strengthens and binds a bank’s existing data and systems, enabling the consolidation of all streams of customer data into an agile, data-driven framework that produces more personalized and actionable insights.

How To 52

How To Analytics Data Strategy 52

PYMNTS

DECEMBER 26, 2018

Daniel Houseman, partner at KPMG, contributed the following piece as part of the PYMNTS 2018 year-end eBook. . Payments innovation in 2018 has leveled the playing field, with new entrants, the rise of the customer and cross-border connectivity all enabling real-time payments almost anywhere and at virtually any time. New Entrants.

Innovation 128

Innovation eBook Regulation Fintech 128